- Report: #956486
Report - Rebuttal - Arbitrate
Complaint Review: Acer America
Acer AmericaInternet United States of America
Acer America Aspire Notebook. purchased at HHGregg in Durham NC aCER MERICA REFUSED TO REPAIR MY ACER ASPIRE'S SCREEN. ACCUSED ME OF DROPPING IT Internet
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under warranty and would cost $199 to fix. Acer referred me back to HHGregg, who informed me that there had been a warranty, but now it had expired while I was going in circles with Acer.
When I checked reviews for this product on the internet, I found several complaints regarding the same issue. A man from Acer actually called me to accuse me of lying and said those other consumers were all liars because nobody wanted to pay the fee to get it repaired. I refused to pay the charge, because I knew I had not dropped it. They returned my notebook to an address different from the one I had given them, and it took several days to track the delivery. I have copies of emails to support my complaint. I paid $299 + tax at HHGregg because it was the best price. I do not want to ever buy anythig else from Acer. I also am warning consumers to pay the higher price if necessary for a different notebook, or be prepared to be called a liar. Since I got the notebook back, I still haven't dropped it, but the screen has continued to crack while sitting on a shelf! It has been over 2 years, but everytime I look at that notebook, my blood boils!
This report was posted on Ripoff Report on 10/17/2012 10:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acer-America/internet/Acer-America-Aspire-Notebook-purchased-at-HHGregg-in-Durham-NC-aCER-MERICA-REFUSED-TO-REP-956486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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