- Report: #424108
Report - Rebuttal - Arbitrate
Complaint Review: Acer Company
Acer Company333 West San Carlos Street San Jose, California U.S.A.
Acer Company Do not buy and Acer, Gateway, or Emachine Please read. Horrid Customer Service San Jose California
*Consumer Suggestion: refurbished
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I called Acer Customer Service to ask for a box to pick up the item for repair.
I was advised by Acer (Acer owns Gateway, Acer, and Emachines) that I would have to pay to send them the defective computer.
In the past, that was not the case with Gateway or Acer.
It truly is a new ballgame since Acer purchased Gateway and Emachines.
In these trying times for most of us, it is about the bottom line, and the bottom line only for this corporation.
If you plan on purchasing an Acer, Gateway, or Emachine, and have problems with the item, please expect to pay to have your item repaired.
This is corporate greed at its worst. Do not buy an Acer, Gateway, Or Emachine.
This report was posted on Ripoff Report on 02/14/2009 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acer-Company/San-Jose-California-95110/Acer-Company-Do-not-buy-and-Acer-Gateway-or-Emachine-Please-read-Horrid-Customer-Servi-424108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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