• Report: #2731

Complaint Review: Acer

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  • Submitted: Sun, July 23, 2000
  • Updated: Sun, July 23, 2000

  • Reported By:
Acer
Nationwide U.S.A.

Acer Tech Support Is Non-existant!!!

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I purchased an Acer scanner in Feb because, and ONLY because it was on the Win2000 Hardware Compatability List. It wasn't 2000 compatable it took TWO MONTHS for them to provide me with the right drivers. Once I got the right drivers, I found out the scanner was no good. They had me send the scanner with powersupply, USB cable, and my original reciept to California for repair. I fought with them to pay the UPS charges, but they finally did. When it left the scanner did not work and made a very distinct grinding noise. When I got it back it worked, but there was a letter in the scanner that said they had hooked it up and there was nothing wrong with it. Also, they had lost my reciept. When I called and asked about it I was told that I shouldn't have sent the reciept, even though I was told to.

It worked for about two weeks and then started making the grinding noise again. It was so loud the tech support guy could hear it over the phone. Once again I sent it to California, with the power supply and USB cable. It came back two weeks later WITHOUT ANY POWERSUPPLY OR USB CABLE! I called and was told they were sending out new ones that day. Two weeks later a USB cable showed up, but still no power supply. I went to Wal-Mart and bought a universal one and called tech support to make sure I had it set right. I hooked it up and it was still making the grinding noise. I called Custumer Service, and they said that it had been sent to the wrong address in California, and they had just sent it back unopened. WHAT??? If it was sent back unopened, where did my powersupply and USB cable go?!

I called them one more time and DEMANDED a refund, and they told me that the best they could do was send me a new one. UPS picked up my old one and two weeks later a new one showed up at my door. GUESS WHAT! It scans, but there are green lines all over the image. I called tech support again and was told I NEEDED TO SEND IT IN FOR REPAIR!!!

I called Customer Service and DEMANDED a refund and was told they do not do refunds. I asked to speak to a supervisor and was told the same thing. I asked to speak to the supervisor's supervisor and was told he was out of the building, but he would call me the next day GUARENTEED!

One week later, I have still not recieved a phone call.

This has been going on for SIX MONTHS now and I have no idea what to do.

I have sent dozens of e-mails to their tech/customer support ranging from begging to out right rudeness with out one single reply. I finally sent one to their webmaster and he forwarded it to tech support, who replied and basically said there was nothing they could do I should call them on the phone.

If you are even considering buying an Acer product:DON'T!!!!!

This report was posted on Ripoff Report on 07/23/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acer/nationwide/Acer-Tech-Support-Is-Non-existant-2731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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