- Report: #362423
Report - Rebuttal - Arbitrate
Complaint Review: Acorn Stairlifts, Inc.
Acorn Stairlifts, Inc.4525 Vineland Road Suite 207 Orlando, Florida U.S.A.
Acorn Stairlifts, Inc. Acorn Stairlifts, Inc. ignores lifetime warranties, can't repair stairlift Orlando Florida
*REBUTTAL Owner of company: Acorn lifetime warranty/repair issue
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In short, they allege that it's the dealer's responsibility; dealer says it's Acorn's responsibility.
The stairlift broke down within the one year warranty period. Any attempts to contact tech support were frustrating with many delays. Finally, Acorn recommended a repairman (at our expense), who said he couldn't repair it, that it was possibly a computer board problem.
Acorn charged us for the new computer board, which did not solve the problem. (They did refund this cost, but only weeks after we returned it.) An indepentent electrician could not repair the stairlift either.
We reported Acorn to the BBB; Acorn said it had done all it could do. Consequently, we have a stairlift that doesn't work. have spent almost a year making numerous calls and emails with no result, but added expense--Acorn has employed delaying tactics, and now say they aren't responsible; the dealer is.
Now we are out over $2,000--and have a stairlift that doesn't work and cannot be repaired, even by Acorn's techs and repair people.
As a disabled senior citizen on a fixed income. I'm reporting my experience in hopes that others in my situation do not fall victim to this company. Incidentally, the dealer no longer sells Acorn stairlifts because of poor customer service.
This report was posted on Ripoff Report on 08/13/2008 10:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acorn-Stairlifts-Inc/Orlando-Florida-32811/Acorn-Stairlifts-Inc-Acorn-Stairlifts-Inc-ignores-lifetime-warranties-cant-repair-st-362423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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