• Report: #866557

Complaint Review: Acorn Stairlifts

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  • Submitted: Tue, April 10, 2012
  • Updated: Wed, April 11, 2012

  • Reported By: Don — Cherry Hill New Jersey United States of America
Acorn Stairlifts
7335 Lake Ellenor Drive Orlando, Florida United States of America

Acorn Stairlifts price fraud, price fixing, deceptive sales practices, elder fraud Orlando, Florida

*Author of original report: Acorn Brochure Showing Weight Restrictions

*Author of original report: Installer Was Correct

*Consumer Comment: To hear from Acorn, I sent the link to this report to their corporate office..

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We had an Acorn Stairlifts representative come out to our home, as we were thinking about getting a stairlift for my mother who lives with us. She is 80 years old, and suffers from breathing problems and can no longer walk up and down the stairs. Mom weighs slightly over 305 pounds.

We decided to buy the stairlift, but we were told that because my mom weighed more than 294 pounds, we would have to pay extra for a heavy duty model. The extra cost was $250.00. We agreed, and the representative wrote up the order.

When the installer was putting in the lift, I asked him what was the difference between a regular and heavy duty model. He laughed and said, "This sticker that I'm going to put on the unit"...At my amazement, I asked the installer if he was serious. he replied, "yes...it's a little known gimmick that Acorn uses to pad the cost of the stairlift..."

This is outright fraud, and done to a senior citizen. How can this company get away with this practice. They charge extra for a heavy duty model, and then install a regular unit with a sticker on it...they are selling a product that doesn't exist, and charging extra for it as well.

I can only hope that the Attorney General here in New Jersey ends this type of fraud and deception.


This report was posted on Ripoff Report on 04/10/2012 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acorn-Stairlifts/Orlando-Florida-32809/Acorn-Stairlifts-price-fraud-price-fixing-deceptive-sales-practices-elder-fraud-Orland-866557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Acorn Brochure Showing Weight Restrictions

AUTHOR: Don S. - (United States of America)

Here is a close up of the Acorn Stairlifts brochure showing the above-mentioned weight restrictions.

FYI: Ken, who replied earlier, referred to "stones" as a measurement of weight which is a British standard, but not here in America. Acorn Stairlifts is a British company, based in the U.K. They have a satellite office in Orland0, FL. The stairlifts are made in the U.K.
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#2 Author of original report

Installer Was Correct

AUTHOR: Don S. - (United States of America)

To Ken...

You must be an employee of Acorn, because I am looking at an Acorn Stairlifts brochure, and in the specifications section, it clearly states that the maximum Capacity is 294 pounds, with optional 350 pounds. The installer was 100% correct. Acorn Stairlifts IS charging extra for a product that doesn't exist, and in doing so, is taking advantage of senior citizens who are very vulnerable.
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#3 Consumer Comment

To hear from Acorn, I sent the link to this report to their corporate office..

AUTHOR: Ken - (USA)

Here's part of the specs for their stair lifts.

Maximum capacity20 Stone / 280lbs / 127kg (350lbs/159kg available)

Kind of looks like your installer may not have known what he was talking about.



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