- Report: #866557
Report - Rebuttal - Arbitrate
Complaint Review: Acorn Stairlifts
Acorn Stairlifts7335 Lake Ellenor Drive Orlando, Florida United States of America
Acorn Stairlifts price fraud, price fixing, deceptive sales practices, elder fraud Orlando, Florida
*Author of original report: Acorn Brochure Showing Weight Restrictions
*Author of original report: Installer Was Correct
*Consumer Comment: To hear from Acorn, I sent the link to this report to their corporate office..
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We decided to buy the stairlift, but we were told that because my mom weighed more than 294 pounds, we would have to pay extra for a heavy duty model. The extra cost was $250.00. We agreed, and the representative wrote up the order.
When the installer was putting in the lift, I asked him what was the difference between a regular and heavy duty model. He laughed and said, "This sticker that I'm going to put on the unit"...At my amazement, I asked the installer if he was serious. he replied, "yes...it's a little known gimmick that Acorn uses to pad the cost of the stairlift..."
This is outright fraud, and done to a senior citizen. How can this company get away with this practice. They charge extra for a heavy duty model, and then install a regular unit with a sticker on it...they are selling a product that doesn't exist, and charging extra for it as well.
I can only hope that the Attorney General here in New Jersey ends this type of fraud and deception.
This report was posted on Ripoff Report on 04/10/2012 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acorn-Stairlifts/Orlando-Florida-32809/Acorn-Stairlifts-price-fraud-price-fixing-deceptive-sales-practices-elder-fraud-Orland-866557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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