- Report: #905479
Report - Rebuttal - Arbitrate
Complaint Review: Action Appliance
Action Appliance2290 Chambers Rd Aurora, Colorado United States of America
Action Appliance Excessive labor charge, excessive part charge, billing credit card without authorization Aurora, Colorado
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They performed the service call which had a cost of $64.95 and advised that the evaporator motor needed to be replaced at a cost of $314.26. Upon looking at the cost of the part ($40) and the difficulty of the job, I declined their services only to be told that they had already ran the charge on my credit card. They advised I'd need to call the store in the morning (since it was after 8PM) to resolve.
I called the next day at 8:30A and advised again that we did not want them repairing the refrigerator only to be told that there would be a re-stocking charge of 25% of the total cost to repair since they already ordered the part.
I performed the repair myself which took 30 minutes to do.
When looking at my bank statement, they not only charged me for the $314.26 fee on Jun 26th, they charged an additional $228.42 on Jun 28th.
I have filed a BBB report only to discover that they currently have 154 complaints against them.
This business needs to be stopped. Charging basically $275 for a 30 minute job is wrong!!
This report was posted on Ripoff Report on 07/01/2012 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Action-Appliance/Aurora-Colorado-80011/Action-Appliance-Excessive-labor-charge-excessive-part-charge-billing-credit-card-witho-905479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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