• Report: #1014241

Complaint Review: Action Moving and Storage

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  • Submitted: Thu, February 14, 2013
  • Updated: Thu, February 14, 2013

  • Reported By: Suzanne — Montreal-ouest Quebec Canada
Action Moving and Storage
7450 Mile End Street Montreal, Quebec Canada

Action Moving and Storage Demenagement et Entreposage - Moving and Storage Terrible moving experience, many items damaged as well as the house, Completely non-responsive to insurance claim Montreal, Quebec Canada

*Author of original report: Backup of Complaint

*UPDATE Employee: FALSE ACCUSATIONS

*Author of original report: They are always on vacation

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We used this company on the recommendation of friends who have known the owner for many years (20+).  The price was acceptable, but their performance was less than professional.  The move was from one unit of a duplex to the other so the movers had to go outside and walk with the furniture from one door to the next.  It was a winter move, there was snow on the ground, but the path was clear. 

There was little to no preparation on the part of the movers.  They did not verify their access to the new house so when some larger furniture arrived the front door had to be removed. This could be seen as an understandable surprise.  If the furniture fit through the door of one unit, it should fit through the door of the other.  However this duplex is 100 years old and not "cookie-cutter".  So they could not fit through the front door with my very expensive custom couch.  So they removed the legs.  A good idea, but it still didn't fit.  

It was clear the door had to come off.  This is not a big deal and quite common.  What was particularly distressful to me was they then just put my couch, now without its legs, down on the snowy, muddy front step while they managed the door.  When I asked them not to do that, suggested that they return it to the other house while they manipulated the door, one of the the men absolutely refused,  When I became more insistent that he at least pick up the couch.  He had put his end down to have a cigarette.  He again refused and then quit.  

After a 3 hour delay the move continued and was completed that day.  I own both houses and no one was moving in so it didn't really cause a crisis, but the consequence of the behavior and attitude of the men became clear in the next days as I unpacked.  A number of items, beyond just the couch were damaged.  

I spent 10 months trying to get them to come and do an insurance estimate.  I had paid for insurance.  This should not have been an issue.  IN the end I was never even able to file a claim.  I wonder if they even have an insurance policy in place.

This company does not perform its work in a professional manner and when there are consequences to that they will not address them in any substantive way.  I have months of emails back and forth, all of which came to nothing.  Avoid this company at all costs.

This report was posted on Ripoff Report on 02/14/2013 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Action-Moving-and-Storage/Montreal-Quebec-H2R-2Z6/Action-Moving-and-Storage-Demenagement-et-Entreposage-Moving-and-Storage-Terrible-moving-1014241. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Backup of Complaint

AUTHOR: Suzanne - ()

I would like to offer that the AUTHOR is more than happy to share her name, but in consideration of security I will only tell you that my first name is Suzanne.  I will however include for you to review in your records my invoice number, #70697.  The date of the move was January 15, 2008.

It would be nice for both of us if this complaint was from a competitor, but I am a very disappointed customer. My requests to resolve the issue then were completely ignored.  My furniture and home were damaged and I have had no assistance from you though I paid for insurance in order to address any such possibilities.  

Your determination that you have no responsibility leads me to believe that there may never have been any insurance purchased with my payment.

Incidentally I did take the time to review the "hundreds" of positive referrals on your website.  I counted 25, all between May 2010 and September 2011.  None of the reviews show a rating and in fact appear to be posted by the webmaster.   
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#2 UPDATE Employee

FALSE ACCUSATIONS

AUTHOR: Customer Service Dept - ()

Dear Readers,

Since the AUTHOR has not made his name public in this complaint it is very difficult for us to address this, so that we can try to resolve it. I have verified our records of any such incident and or claim and have come up with nothing. This complaint leads us to believe that is was written by the competition due to the fact that the author is not identified and that we have to records of this claim.

In any case if the author decides to come forward with his or her name we will gladly look into the matter so that we can try and resolve the situation. Action Moving and Storage is a reputable, family run business that has been serving customers since 1969. We value our customers and take pride in our service.

Management of Action Moving and Storage
Tel: 514-744-9998
www.actionvanlines.com

(Please take a minute to view our list of hundreds of positive referrals on our website)
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#3 Author of original report

They are always on vacation

AUTHOR: Suzanne - (Canada)

Be warned, they will break your stuff and then will not even allow you to file a claim.  Teresa and Robert own the comapny and they seem to be on vacation constantly or at least that is the message when you try to reach them.  The por girl on the desk who can do nothing is Robert's daughter.   How terrible to leave anyone in the position of fielding the calls from angry customers, but she has to keep putting them off.  They leave the dirty work to his child.
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