- Report: #681013
Report - Rebuttal - Arbitrate
Complaint Review: Action Packaged, Inc.
Action Packaged, Inc.16 Bynner Street Jamaica Plain, MA 02130-1229 Jamaica Plain, Massachusetts United States of America
Action Packaged, Inc. toyzz.com amazon.com reseller: re-package and ship Jamaica Plain, Massachusetts
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Action Packaged, Inc.
First off, this is mostly my own fault for not doing more research and without reading the multiple paragraphs of fine print...so BUYER BEWARE!
I was purchasing a Precious Moments figurine for a family member for a birthday. (I am not familiar with Precious Moments but the family member collects them.) I went on Amazon.com and searched. The product came up with this re-seller. The price was extremely expensive (nearly $200) but it was something the family member really wanted.
I had more than 30 days until the birthday in question. I purchased the figurine and waited. The figurine was not shipped for 30 days. I contacted the re-seller and inquired why it was taking so long. I was referred to the "fine print" which indicated that they (Action Packaged, Inc.) had up to 30 days to ship any order. This was entirely my fault for not reading the fine print.
Then it was shipped 3rd class, ground. (I did not purchase expedited shipping as I had ordered it with more than 30 days lead time.) The package, after shipment, took 13 days to arrive. The birthday was completely missed.
When I presented the gift, I inquired how much comparable figurines sell for. The answer was $60.
I began to researching other websites and found that, yes, everywhere else this exact figurine was available for less than 1/3 of what I had paid and I would have had it within a week.
The re-seller never "closed out" my order, so I was never able to leave negative feedback on Amazon.com.
MY SUSPICION: This re-seller (Action Packaged, Inc.) takes order on Amazon.com for merchandise it does not have and a large mark-up. When an order comes in, they go out and buy it at retail prices and re-ship. They act as a middle-man. They did not update my order status for over 90 days...so I was not able to leave feedback. (If you notice, they have 18,000 5-star ratings and nothing else.)
While I do not think it's illegal, it is certainly unethical. I was not expected business to be conducted like this on Amazon.com, so I was not as suspicious as I normally am. Nor did I do my due diligence.
Since technically they fulfilled their contractual obligations and there was nothing wrong with the figurine, I was not able to return it for a refund. (Nor would I have, as it was a gift that I was eager to give to a family member.)
ACTION PACKAGED, INC.
Do your due diligence and avoid this unethical company.
This report was posted on Ripoff Report on 01/10/2011 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Action-Packaged-Inc/Jamaica-Plain-Massachusetts-02130-122/Action-Packaged-Inc-toyzzcom-amazoncom-reseller-re-package-and-ship-Jamaica-Plain-Ma-681013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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