- Report: #983548
Report - Rebuttal - Arbitrate
Complaint Review: Action moving and storage
Action moving and storage7450 Rue Mile End Montreal, QC H2R 2Z6 Montreal, Quebec United States of America
Action moving and storage Action van lines THE NIGHTMARE MOVE Montreal, Quebec
*Author of original report: And they keep lying
*UPDATE Employee: Author uses INTERNET INTIMITATION to try and get her way
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The list they wrote when they picked up indicated 3 bikes, the delivery guy acknowledged that there were only 2 delivered. Easy enough to figure out. It has been lost or stolen when it was in their care. So, it should be the moment when the insurance comes into play or even Customer Service would take care of it immediately if it was a honest company.
It has now been six months and they are refusing to reimburse us, even though we have provided receipts for the 3 bikes, they even went as far as asking us to provide the specific value of every box.... like you remember that....they take months to answer a letter, they absolutely don't care. We have had to hire a lawyer and they are not even answering him.
We will not give up which is what they are hoping for. I wonder how many other people are in this situation....
So, my advice, don't go for the lowest quote, hire a reputable company. It is not worth the aggravation and the loss of property, plus all the expenses we had to incur while waiting for our move for a month. We ended up here without our stuff for a month, and they are telling us it is our fault. Very very dishonest! No customer service whatsoever, except for that Brian guy who is nice on the phone at the beginning, then of course, he's gone! REMEMBER THE NAME "Action", tell every one you know to stay away from them.
This report was posted on Ripoff Report on 12/17/2012 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Action-moving-and-storage/Montreal-Quebec-/Action-moving-and-storage-Action-van-lines-THE-NIGHTMARE-MOVE-Montreal-Quebec-983548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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