- Report: #326611
Report - Rebuttal - Arbitrate
Complaint Review: Active Periodicals
Active Periodicalswww.activeperiodicals.net Deerfield Beach, Florida U.S.A.
Active Periodicals A Magazine Company to recieve monthly periodicals Deerfield Beach Florida
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We called the number found out it was for the magazazines. Now I work in customer service and I have never spoken to more unfriendly people than this... I asked to speak w/a supervisor and was told that he was it. I told them to cancel the order and refund the money because we were lied to. He said that he could not submit a refund but we could get a his and hers set of watches (which we were intially promised anyway,that we never recieved) as our refund. We never got these watches nor did the elusive 200$ show back up in our account. We closed our checking account and heard from them again about 1year later. My husband fell into the trap again.
This time I was not notified and did not know. But this time we did begin getting magazines under a name that was totally mispelled. I didn't know what my husband had paid etc. Well this last week we checked the charges on our bank statement and found that there was a 64.00 charge to our checking account. I got the phone number from the bank and called the company. It took 2 days to get through because their number kept saying "Thank-You goodbye"..
When we finally got through they told us they could not locate our account. Gave them all of the information and they still could not find it under our name or our phone numbers any of them. So of course I asked to speak w/a supervisor. I got a woman named courtney that said she was the only manager there and that She was not to speak to me that she had to speak with my husband and that he was the one that agreed to the contract. She told me that I could not cancel the account at all. She told me that my husband would have to pay a fee to cancel the magazines over 368$. That is an outrageous price for the magazines especially since we have been getting renewal notices from the magazine company's asking us if we would like to renew the subscription. I (still not knowing my husband had ordered these) kept denying that we had placed an order anyway and the address that she had listed was our address over 5 years ago. She then has me listen to the recording of my husband that happened about 2 years ago agreeing to the subscriptions. He was told that he would pay an intial payment of 64.00 on the subscriptions. and that he would have 1 more payment of 64.00 and he would get 16 mos of magazines with this. he did agree. But he was not told that would be 64$/mo on the recording, as a matter of fact he was told to ver that total himself 3 times that it would only be $64.00. They even asked him to calculate the total himself. I advised this woman who said that she was a manager of what the recording had said and she told me no that I was wrong and that this had been going on for months. Now this is possible accept for the fact that my bank states that this is the only charge on our history from this company. So are they doing it under diff company names??
I asked for a copy of the contract she said that my husband had signed. When I asked for the copy she told me that it was a verbal contract. Then she told me that I was lying about my address to send a copy of the contract too. She told me that she had the correct address on file and that I was lying to her to try to get out of the contract. I told her that she could send it to the address on file and that it would be returned to her. Mean time I am continiously telling her that she has our name incorrect she keeps calling me Mrs. Reeby. My name is Reedy, I asked her to call me by the proper name she stated that If I actually am his wife then my name is Reeby and that is what she will call me. This company is a rip off I will be filling a complaint with the bbb and the ftc and the fcc about them. I have never been treated in this manner. I feel as if they have stolen my money and to stop them from debiting my account even more I had to report our credit cards as stolen.
This report was posted on Ripoff Report on 04/16/2008 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Active-Periodicals/Deerfield-Beach-Florida-33442/Active-Periodicals-A-Magazine-Company-to-recieve-monthly-periodicals-Deerfield-Beach-Flori-326611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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