- Report: #1056885
Report - Rebuttal - Arbitrate
Complaint Review: Actualtests
ActualtestsLondon, UK London, Select State/Province USA
Actualtests False advertising London
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Actual Tests advertises "actual" questions for the exams for many popular certifications, skill sets, etc.
Firstly, many of their questions are not "actual" questions. A disclaimer on this is hidden deeper within their website. This did not bother me, as I've taken numerous qaulification/certification exams before, and typically it is illegal for a company to use the "actual" questions from the tests as study guides, so I was quite happy with representative questions.
My complaint is this:
1) The "exam engine" that I purchased did not work as advertised. I had to try numerous times to get it to install and run as it should. I ended up spending more time getting the software installed than I actually spent studying. (The reason why I spent so little time studying their material was...)
2) Their questions were not "representative" of actual exam questions, and as a current user of the product, I knew from my experience with the software that some of the company's answers were in fact wrong. Secondly, in the "demo" on their website, many of the questions came not only with an "answer" but also with an "explanation" behind the answer. As anyone who has taken these exams will recognize, the explanations are a huge help. But the material Actualtests provided to me had 0 explanations for any of the 50 questions. (Which in hindsight makes good sense, especially when the answers were wrong and it's hard to provide an explanation for a wrong answer.)
3) The exam engine had the exact same 50 questions as the study guide. Normally, a company sells an optional exam engine that contains hundreds or sometimes (certain Kaplan exams) thousands of additional questions with explanations in order to really bolster a person's knowledge of the topic above-and-beyond what the study guide does...so it was a complete waste of money.
Given that the company did not deliver a quality product consistent with what they adverstised, I contacted the company several times (live support, e-mail support), with the basic complaint as follows:
"Hey, I know your questions are only "representative", but they still need to at least have correct answers. I also had a bear of a time getting yoru exam engine to work. Therefore, I want a refund."
In short, I was given the brush-off, and despite repeated attempts, the company has made clear that they are not willing to refund any of my purchase price.
The business model of ActualTests.com seems to be to scam consumers rather than to provide genuine study material.
This report was posted on Ripoff Report on 06/06/2013 09:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Actualtests/London-Select-StateProvince/Actualtests-False-advertising-London-1056885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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