- Report: #1087487
Report - Rebuttal - Arbitrate
Complaint Review: Acura
AcuraCypress, Texas USA
Acura Cracked Dashboard, no recall yet Cypress, Texas
*Consumer Comment: Car is OLD.
*Author of original report: Luxury quality brand excels at customer service
*Consumer Comment: This car is now NINE years old...
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I bought an Acura 2011. I had a 1996 Acura and had no problems with it. When it was time to buy another car, I went with a 2004 Acura based on the reputation and brand name of Acura. In 2012, my dashboard cracked in several places. I called Acura. They said it was a known problem with 2004-2008 models. It cost $2K to fix but if I pay $1K, they will pay $1K. Excuse me if it is a known problem, why not recall? They say they have not issued a recall because not a lot of people have complained. This is hard to believe since there is a facebook page for cracked Acura dashboard, Acura forum board has a cracked dashboard page, and if you google Acura cracked dashboard you will see a lot of complaints. I used to like Acura. It is a well built car. However, whenever I enter my car, I see the defective dashboard. Come on Acura live up to your name and image and issue a recall. Buyers beware.
This report was posted on Ripoff Report on 09/26/2013 08:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acura/Cypress-Texas/Acura-Cracked-Dashboard-no-recall-yet-Cypress-Texas-1087487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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