- Report: #1035062
Report - Rebuttal - Arbitrate
Complaint Review: Adair Mechanical
Adair Mechanical2334 W Main Street Mesa, Arizona United States of America
Adair Mechanical Adair Solar and Plumbing Overcharge for services and parts Mesa, Arizona
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However, I would NOT recommend Adair Mechanical. They initially called us with a special offer for a seasonal HVAC tune-up of $39.95. Because we were happy with Adair Solar and Plumbing's other divisions' service, we agreed to have them come out. By the time they left, we had a $614 bill. I was skeptical about the work performed and charges, so I went into the attic and checked their work.
I found that the parts listed (2 capaciters) on the invoice were not the same brand as they installed (although they were legitimate replacement parts). Furthermore, they charged $278 for the capacitors. I checked the retail cost of the capacitors on the internet, and for the same capacitors, they ran $8 low to $17 high for each. The service Tech spent about 1.5 hours at our house, and the service charge was $250 (to clean the evap coils, install the capacitors, etc.). When I called the manager to ask about the charges, his response was that they had to make a profit. I asked him what their hourly service rate was, and he replied it was $100/hour.
At $100/hour at 1.5 hours, that should be $150, not $250. $34 retail parts cost vs. $278 charge? I'd say that's a darn good profit! I would have been fine with reasonable charges and a little additional profit of around $300, but $614? That's ridiculous. I would NOT recommend the Adair Mechanical division of Adair Solar and Plumbing to anyone.
This report was posted on Ripoff Report on 03/15/2013 01:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adair-Mechanical/Mesa-Arizona-85201/Adair-Mechanical-Adair-Solar-and-Plumbing-Overcharge-for-services-and-parts-Mesa-Arizona-1035062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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