- Report: #1059890
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Complaint Review: Adjustable Bed.tv
Adjustable Bed.tvWeb: http://www.adjustablebed.tv/home.html Categor New York, New York USA
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Re: Adjustable Bed/tv CO. To see messages related to this one, group messages by conversation. Adjustable Beds Direct (firstname.lastname@example.org)Add to contacts 6/17/13 To: Bob Gandhi Cc: email@example.com, firstname.lastname@example.org Bob, I offered you to return the product. I will credit you for the mattress in full minus any shipping associated with the order as per our policy. Or return the bed for a refund minus any shipping associated with your order .. How much more do you want? Please return the beds or mattresses and move on ... It's obvious you don’t like our products and that's fine .. we will credit you minus any shipping fee's round trip and that's it ... again .... It's Simple you are dissatisfied with the product .. return it! We are allowing it under our 120 day trial - How much more can we ask .. Our product is not defective... This is your opinion because they separate a few inches when you move the bed ... This happens to 99% of adjustable bed mattresses sold nationally its part of the way the beds work BOB! and you are asking for something totally different than what you have .. a SINGLE king mattress which is not the same as what you have now .. Your asking for a different product which proves the fact you just want something else for free and are unwilling to pay for it. Or You would be asking us to replace your existing mattresses which you are NOT because the FACT is you don't want those any longer so your thinking of an excuse and this big parade to make people think we have done something wrong ... Which we have not .. Heres my resolution and that’s it .. Because you went online and slandered us and posted bad things about our company I would not help you or even consider breaking our policy .. Look at this circus your causing. secondly, you are welcome AGAIN to return the products you don't like for a refund minus and shipping round trip on the order which is non refundable and return shipping must be prepaid .. You made it clear to Bill and myself several times that you just want a single king mattress and it to be firmer .. These are comfort issues NOT warranty issues. If your uncomfortable you can surely send it back, you have our blessings Waiting for your response From: Bob Gandhi Sent: Monday, June 17, 2013 9:37 PM To: Adjustable Beds Direct Cc: email@example.com ; firstname.lastname@example.org Subject: RE: Adjustable Bed/tv CO. TO WHOM IT MAY CONCERN: I have a legit complaint against the dissatisfaction against the product, and run around from this vendor. Please look at the stream of a email in regards to this matter. Their email states that they already opened the case with BBB and Attorney General's office and the AMEX. Here is the factual proofs and I need a help from appropriate agency. Thanking you in anticipation. First of all I simply asked to replace the mattress. No solution offered except demanding $1200 for replacement and reduced to $623 which is unacceptable, so I expressed my choice to deal with legal, BBB and the credit card company which is NOT A THREAT. I have a right to express my opinion, that's NOT A SLANDER. You can't violates my rights, I am not afraid of your threat pressing a charges, go ahead and try it. Your mattress having a gap of more than 2"-3". Don't teach me a law. check the mattress laws .. a 1" variance is normal in mattress heights. I do not care what you offered my friends and what they said. I do care about my purchase, and I am not happy. Refer your policy:Q: Do you have a sleep trial on your adjustable beds & mattresses? A: Yes, We offer a manufacturer direct *120 night sleep trial to make sure your happy. No questions asked. Read your own policy where you represents: Q: Ok so if I don't like the adjustable bed or mattress I can swap for something different? A: Most people who do not like the product usually have a firmness preference. We try to adjust the feel first before return. You are offering a peaceful resolution...HOW??? with this kind of negative response???? Lets make a peaceful resolution to this I'm simply NOT going to send you a king mattress in exchange for those you have now because they are not defective. Your complaint is they are separating on the bed .. That is clearly not a defect and a 1" variable is not going to make the bed uncomfortable in any way and check the mattress laws .. a 1" variance is normal in mattress heights. YOUR 120 DAY TRIAL POLICY reflects mis-representation. Frequently Asked (FAQ) Sleep Trial Questions: Q: Do you have a sleep trial on your adjustable beds & mattresses? A: Yes, We offer a manufacturer direct *120 night sleep trial to make sure your happy. No questions asked. Q: So I get to try it for 120 nights and what if I don't like the bed? A: You must try the bed for a minimum 60 days. If you do not like the product you can return it or swap it for a different bed. Q: Ok so if I don't like the adjustable bed or mattress I can swap for something different? A: Most people who do not like the product usually have a firmness preference. We try to adjust the feel first before return. Bob Gandhi 912-604-3705 email@example.com From: firstname.lastname@example.org To: email@example.com; firstname.lastname@example.org CC: email@example.com; firstname.lastname@example.org; email@example.com Subject: Re: Adjustable Bed/tv CO. Date: Mon, 17 Jun 2013 19:02:17 -0400 Mr. Ghandi, I tried to help You one the phone off the email and you don’t want to accept ... I offered you discounts on a new mattress less than your friend paid and you refused .. I'm willing to accept the mattresses back and give you a refund for the cost of the mattresses and you can buy a new mattress locally. The mattress cost was $798 for both I will get you the receipt if needed from our factory ... Or your welcome to return the entire bed for a refund minus original and return shipping charges as our policy states online .. Which I hope you will follow Here is the policy and please read it all involved so you can see were working with this individual .. Any slander posted online will be dealt with in a lawsuit against Mr. Ghandi http://www.adjustablebed.tv/warrantysleeptrial.html I already spoke to all the others that bought their beds along with Mr. Ghandi and they are all happy with their beds .. He is trying to get them all to cancel their orders because he is not happy .. last I heard. Lets make a peaceful resolution to this I'm simply NOT going to send you a king mattress in exchange for those you have now because they are not defective. Your complaint is they are separating on the bed .. That is clearly not a defect and a 1" variable is not going to make the bed uncomfortable in any way and check the mattress laws .. a 1" variance is normal in mattress heights. Michael Peterson 1-800-993-1012 I tried calling to resolve 4 times tonight and he will not answer his phone I have the phone records From: Bob Gandhi Sent: Monday, June 17, 2013 5:20 PM To: Adjustable Beds Direct ; firstname.lastname@example.org Cc: email@example.com ; firstname.lastname@example.org ; email@example.com Subject: Adjustable Bed/tv CO. Michael Peterson: Operation MGR Bill- Sales MGR: Adjustable Beds.tv New York, NY 845-834-2767 Your blunt response is forwarded to Attorney General, New York office as well as BBB. Let's find out who is messing with who??? No wonder why there are plenty of negative reviews on your product and services. Your defensive arguments are welcomed but your offensive comments will be defeated. From: firstname.lastname@example.org To: email@example.com Subject: Re: Invoice No 3569 Date: Mon, 17 Jun 2013 16:37:40 -0400 Also ... You did not get a defective mattress!!! Law allows 1" of variance look into it do your homework being that your blaming us for sending you the wrong item and we have all your recorded calls to prove you just don't like they are separating and we offered you discounts and 2 solutions to this .. You simply think your getting something for nothing and nothing works this way ... Your friend paid for the upgrade with no problem and I'm sure he would agree to anyone that asked him that he's happy with the product and result. Our return policy is revocable and is at our discretion.. Your threats need to stop because your not scaring anyone and I have already called the Attorney General of NY and the BBB and informed them of your possible complaints and the AMEX credit card dispute resolution department and they are all aware of what your trying to do .. I also have 2 of your 3 friends to prove they got THE EXACT SAME BEDS AND THEY ARE ALL HAPPY AND COMFORTABLE WITH THEIR BEDS ... So your move my friend ... Whats next ... To see messages related to this one, group messages by conversation. Adjustable Beds Direct (firstname.lastname@example.org) Add to contacts 4:14 PM To: Bob Gandhi Your threats are falling on Deaf ears and ILLEGAL I'm keeping this to send to my attorney because its bribery and threat!!!! You cannot say legally if we don’t do this im going to do that your messing with the wrong people and im thinking of reporting this to our attorney and pressing charges against you Now ... From: Bob Gandhi Sent: Monday, June 17, 2013 4:08 PM To: Adjustable Beds Direct Cc: email@example.com Subject: RE: Invoice No 3569 I think you guys are showing your true color by saying... There is nothing uncommon on these images than any other customers ... Absolutely..unethical! I am not a bed seller, please do not advise me how to sell the bed. If you are more concerned, than sell it for me. Simply, if you do not replace your defective mattress, I would like to return the entire bed and your company will be liable for full refund. Otherwise, you send me the new mattress as a replacement and I will return your 2 twin set. If not, I will deal with my attorney, Amex and BBB. Govern accordingly. Bob Gandhi 912-604-3705 firstname.lastname@example.org From: email@example.com To: firstname.lastname@example.org Subject: Re: Fwd: Invoice No 3569 Date: Mon, 17 Jun 2013 13:45:57 -0400 Bob, There is nothing uncommon on these images than any other customers ... I already told you the new mattress is $1299 and were willing to pay 1/2 and only charge you $623.00 with free delivery and this is I believe fair considering were also letting you keep those 2 mattresses to prevent you having to spend any more money shipping them back to us. You can sell them for more than $623 on eBay or craigslist Michael ... Just so you know manufacturers are allowed to have a 1" differential in mattresses height by law. From: ADJUSTABLE BEDS Sent: Monday, June 17, 2013 1:37 PM To: Michael Peterson Subject: Fwd: Invoice No 3569 ---------- Forwarded message ---------- From: Bob Gandhi <email@example.com> Date: Sun, Jun 16, 2013 at 12:24 PM Subject: RE: Invoice No 3569 To: ADJUSTABLE BEDS <firstname.lastname@example.org> Cc: "email@example.com" <firstname.lastname@example.org> Mr. Michael: As discussed, find attached photographs of your bedding product. In any event, we can not accept this bedding. There is a more than 2"-3" gap in between the both mattresses and almost 2" height difference. We are young couple and can't afford to ruin the married life. This mattress is not comfortable and we would ask you to replace it with 10" Gel memory foam one piece king mattress on your expense. According to your representation by phone, your product is fully guaranteed for the satisfaction and you never mentioned your return policy at the time of purchase, neither the merchandise was on clearance sale. Please look at this pictures and judge your product and let me know soon to resolve this issue peacefully without legal remedies. Thanking you in anticipation. Bob Gandhi 912-604-3705 email@example.com Date: Fri, 15 Mar 2013 07:58:14 -0400 Subject: Invoice No 3569 From: firstname.lastname@example.org To: email@example.com Hello, Thanks for your recent order with Adjustable Beds Direct. Attached please find your invoice. PLEASE TAKE TIME TO REVIEW THE ORDER AND FEEL FREE TO CONTACT US IMMEDIATELY WITH ANY INACCURACIES. For questions regarding this order or any other questions , please call our sales office 1-800-993-1012 or Email us @ firstname.lastname@example.org Thanks for your patronage. Have a wonderful day! www.AdjustableBed.TV © 2013 MicrosoftTermsPrivacyDevelopersEnglish (United States) © 2013 MicrosoftTermsPrivacyDevelopersEnglish (United States)
This report was posted on Ripoff Report on 06/17/2013 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adjustable-Bedtv/New-York-New-York/Adjustable-Bedtv-Beware-New-York-New-York-1059890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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