• Report: #431707

Complaint Review: Adjustablebeds.tv Sortie

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  • Submitted: Sat, March 07, 2009
  • Updated: Fri, April 20, 2012

  • Reported By:Pembroke Pines Florida
Adjustablebeds.tv Sortie
adjustablebed.tv San Rafael, California U.S.A.

Adjustablebed.tv Sortie Promises much delivers nothing. Lies about everything. Scammers San Rafael California

*Consumer Comment: Don't let Adjustable Beds Direct (ABTV) off the hook just yet

*Author of original report: Adjustablebed.tv correction

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I purchased a $2,690.00 bed from Adjustablebed.tv, their top of the line model with massage and headboard attachment. Five weeks later they delivered an adjustable bed but the massage feature did not work and there was no headboard attachment.

After much wrangling they sent someone out from the manufacturer to repair the bed, but the bed could not be repaired. It did not have massage motors and could not be adapted to install them. They had obviously delivered me an antique that had been laying around in a warehouse.

Now Sortie, the company that charged my card won't return my calls and Adjustablebed.tv disclaims responsibility putting the blame on Sortie in California. The website claims satisfaction guaranteed. A lie. They claim money back if not satisfied. A lie. They claim they will take the bed back if not satisfied after three months. A lie. Every statement on the website about satisfaction is a lie.

Do not do business with these scammers and liars. Deal with honest companies.

Richard
Pembroke Pines, Florida
U.S.A.

This report was posted on Ripoff Report on 03/07/2009 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Adjustablebedstv-Sortie/San-Rafael-California/Adjustablebedtv-Sortie-Promises-much-delivers-nothing-Lies-about-everything-Scammers-S-431707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Don't let Adjustable Beds Direct (ABTV) off the hook just yet

AUTHOR: Scott - (United States of America)

Read my complaint. If you don't see it search for Adjustable Beds Direct or adjustablebeds.tv. It's been nearly 48 hours since last communication with the manager and he still hasn't answer my emails and the weekend is coming. Today is 20 April 2012.
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#2 Author of original report

Adjustablebed.tv correction

AUTHOR: Onebaud - (U.S.A.)

I would like to let the public know that i have made an honest mistake in bringing the AdjustablebedTV (ABTV) company into this ordeal. Through various conversation i have come to realize i made a mistake in the company that ripped me off.

It was NOT (ABTV) it was Sortie Home Gallery in San Rafael, CA. I had contacted (ABTV) previously before speaking with Chris over at Sortie Home Gallery and ordering the bed directly from Sortie (Chris), And this is where the confusion occured. So i would like to apologize to (ABTV) for dragging and innocent company into this complaint.

AdjustablebedTV is a very good company with great credentials and i feel very bad i made the mistake in judgement because now this website will NOT allow me to take the post offline ... This is a case of mistaken identity.

I have contacted (ABTV) to let them know of the mistake and they are taking care of me with free parts for the bed that i did NOT receive from Sortie Home Gallery and i am very happy with the results.

Ripoffreport.com will NOT allow me to remove ABTV's name from my post, but only edit the original post ... I believe an innocent company has been included when it should NOT have been and for this im very sorry.

Richard
Pembroke Pines, FL
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