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  • Report: #990605

Complaint Review: Adobe Incorporated

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  • Submitted: Thu, January 03, 2013
  • Updated: Tue, February 12, 2013

  • Reported By: Rajneesh — Jersey City New Jersey United States of America
Adobe Incorporated
Corporate headquarters Adobe Systems Incorporated Internet United States of America

Adobe Incorporated Fleecing people Internet

*Consumer Suggestion: You should have...

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I am a student at Walden Online which requires us to buy adobe creative suite. 

Recently my computer crashed, and I wanted to transfer my software over. 

Adobe gave me original installation disks that did not work and I downloaded the program from their website. 

They said I would have to repurchase the software. This despite extensive record keeping and registration requirements on their part. In addition their FAQ stated that software can be transferred. 
They restrict people from doing this by making newer versions and making links to old version inaccessible. This way they claim there is no way to download the old software. They said I could use the discs however the original discs did not work. Adobe software costs between 500-1700 per license. It is outrageous that they want me to pay for software that I have already purchased and which they have full record that I have purchased. 

This report was posted on Ripoff Report on 01/03/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Adobe-Incorporated/internet/Adobe-Incorporated-Fleecing-people-Internet-990605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

You should have...

AUTHOR: Dontwasteyourmoney - (United States of America)

If you would have taken your problem to Sal at indysoftwarestore.com he would have taken care of you like royalty....  Forget about investing in adobe support.  They also have all of the direct download links to adobe servers for CS4, CS5, CS5.5 and CS6 applications.
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