• Report: #319408

Complaint Review: Adorama Camera New York

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  • Submitted: Wed, March 19, 2008
  • Updated: Wed, April 30, 2008

  • Reported By:Gainesville Florida
Adorama Camera New York
www.adorama.com Internet U.S.A.

Adorama Camera no refund, defective camera, poor customer service New York Internet

*UPDATE Employee: Adorama Camera Customer Service Ambassador

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I recently purchased a used camera (a Canon Rebel XT) from Adorama. At first, their customer service was awesome. They shipped it to me quickly. When I received the camera, it was defective.

I took it to the post office the same night I received it and returned it priority mail, insured, and with delivery confirmation (which is a very good idea for anyone returning things to them). When I tried getting in contact with the salesman I had been dealing with (after letting him know I receive it defective) he stopped returning my calls and emails.

Finally, I got an email from him stating that I could return it with no return receipt needed. Except, I had already told him that I had sent it back.

They got it back on March 3rd. After waiting 2 weeks to hear anything about my return, I went to my bank to file a complaint. As part of their research, they called Adorama. The representative asked to speak with me and she said that she was so sorry and I should have my refund that day (Monday) or the next. The bank told me that if I didn't have it back by the end of the week to come back. I received an email on Monday saying that they were "going to look for my return at the warehouse"...even though it had been there for 2 weeks!

Then Tuesday night, I get a phone message....the guy says "Oh, we have a problem with your return...it seems the serial number on the camera you returned doesn't match ANY in our system." WHAT?! I call him back and he starts giving me the run around. It's nothing they did, maybe I accidentally sent back the wrong camera?!

I tell him that the camera was out of the box they sent for all of 10 minutes. I realized it didn't work, put it back in the box, and took it to the post office. I wanted my refund!

He says he will talk to his manager and call me tomorrow (Wednesday) and he's sure he will switch them out.....ummm....what do you mean switch them out? I'm sure he would send you a different body. Me: Why, if you think I switched bodies on you, would you be willing to send me a new one?! I want a refund. Him: I don't think he'll do that but I will check. Me: Well, I do NOT want another body, I want a refund. Him: I'll call you tomorrow.

Well....guess what?! No phone...no email...no nothing. I even emailed them and said that I was going back to my bank to finish filing the dispute. NOTHING! I am beyond upset....now I have no camera, no money, and no answers!

Gainesville, Florida

This report was posted on Ripoff Report on 03/19/2008 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adorama-Camera-New-York/internet/Adorama-Camera-no-refund-defective-camera-poor-customer-service-New-York-Internet-319408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Adorama Camera Customer Service Ambassador

AUTHOR: Helen - (U.S.A.)

Dear Bishop 96

I have recently been employed by Adorama Camera to pick up issues such as yours, posted on the internet. Firstly, I have to apologise, most sincerely, for the frustration and irritation that you felt. At present I am at a loss to explain either why you were sent out a faulty camera, why our representative responded to you in a way that failed to acknowledge you had not received the standard of service on which Adorama prides itself - or why it took so long to issue your refund.
You feel that Adorama let you down, badly, and I absolutely understand why you feel this way.

I would really like the opportunity to investigate this matter thoroughly, and at least try to find an explanation for how and why we managed to let you down, not once, but over & over again.

I would be delighted to continue this discussion outside the forum, and see if there is anything we can do to make things right for you. My direct contact details are: helen.oster@adoramacamera.com and I do look forward to hearing from you at your earliest opportunity. (If you still have your order number to hand, that would be extremely helpful, or if not, your zip code & the date of your order). If you can recall the name of the representative that dealt with you, that would be great, too.


Helen Oster
Adorama Camera Customer Service Ambassador
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