- Report: #237459
Report - Rebuttal - Arbitrate
Complaint Review: Adorama Camera
Adorama Camera42 West 18th Street New York, New York U.S.A.
Adorama Camera, Horrible customer service charging fraudulent fees for products you do not order and not wanted to except returns New York New York
*Consumer Comment: Joly cow Helen youre everywhere but where you need to be
*UPDATE Employee: Adorama Camera Customer Service Ambassador
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the product arrives and i call in. I am told my a rude customer service representitive that this is my problem and i have 14 days to send it back or they will not honor the refund. they tell me that i must pay to have it shipped and that they will not refund either the shipping costs they charged me to send the packpack to me, nor the costs of to send it back. the total of wich is over $120 dollars,
i ask to speak with the manager and i get a voice mail. I leave a message stating the situation and wait 2 days. i recieve no call back. from then i call litterly everyday leaving a voicemail every time to either the customer service representitive or the manager. i have yet to recieve a reply from them.
all I want is a refund of a product i did not order . I will not pay for shipping and request that a return slip be sent to me and for a refund including the shipping price be proccesed.
chula vista, California
This report was posted on Ripoff Report on 02/28/2007 05:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adorama-Camera/New-York-New-York-10011/Adorama-Camera-Horrible-customer-service-charging-fraudulent-fees-for-products-you-do-not-237459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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