• Report: #1005612

Complaint Review: Adorama

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  • Submitted: Tue, January 29, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: howarddoc — Newark New Jersey United States of America
42 West 18th Street, NY NY 10011 New York, New York United States of America

Adorama Fraudulent business practices! New York, New York

*UPDATE Employee: Message from Helen at Adorama Camera

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Company, contacted by phone prior to purchase, confirmed "white glove" delivery service.  Not only wasn't delivery "white glove", but they sent a 100 pound tv with a driver who claimed that, due to his medical conditions, couldn't even bring the tv into the house.  When we did so, the item was received in smashed condition, having been destroyed completely in transit.  Numerous calls to the company ("Dexie" the original salesperson, who is now unavailable), Sophie (his supervisor, who is again stalling), and other of his colleagues, all of whom are "in the dark" regarding the transaction) have been futile.  I'm getting the royal run-around.
There are a lot more reputable companies to deal with.  This, unfortunately, is not one of them.  Save yourselves some aggravation and look elsewhere.  It will save you a big headache.

This report was posted on Ripoff Report on 01/29/2013 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adorama/New-York-New-York-10011/Adorama-Fraudulent-business-practices-New-York-New-York-1005612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Message from Helen at Adorama Camera

AUTHOR: SarahSmiles - (United States of America)

Dear Howard

I was concerned to read your posting; as we both know, your order confirmation did NOT include 'white glove' delivery service.

Had it done so, you would have been charged something like $280 for delivery, which would have been noted clearly on your confirmation email.

You stated that 'white glove' delivery was agreed in a phone discussion with one of our representatives, however, in spite of several email requests from me, you would not respond with details of the time or date of the call. Had you done so, it would have enabled us to listen to a recording of the 'phone conversation - and address the matter immediately.

It saddens me greatly when professionals - no doubt highly-respected in their own field - contact me to assist with service issues, yet while I am working diligently to resolve them, continue to post unsupported allegations of poor customer service across multiple forums. 

I trust that the agreements that were reached with you are acceptable, but if you need additional advice or support, you are most welcome to email me directly again: Helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador
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