Adorama extra payment expedited shipping rude customer service etc Internet

I've been purchasing from them for years and they have been reliable sellers for me.

The OP's situation is unfortunate, but not normal for Adorama.

I appreciate that I didn't respond to your answer in depth; I felt that it would be inappropriate for me to do so until I have your order number, which should enable the movement of your order through our system to be tracked.
Your order number also gives us access to the tape recordings between customers and our staff.
Without this information, I am unable to clarify what went wrong - or why.

I am here to help, and would be more than delighted to do so, however, it would be easier and more effective to do so if you contact me directly at: helen.oster@adoramacamera.com.

I do look forward to hearing from you

Sincerely

Helen Oster
Adorama Camera Customer Ambassador

Helen - I thank you for you interest in a solution to the problems Adorama seems to be having when it comes to their shipping issues. I will email the requested information asap. As for the other unwelcome comment to the issue, it would be appreciated if you would read and obviously reread the entire statement before adding your input. The reason I paid extra for the expedited shipment was to ensure that I had the entire order by the next Friday. The fact that I ordered the PREVIOUS Friday and paid for a three day air should have ensured that I had the order a week later.

Yea, $560 might not be a lot for someone who has nothing but time on his hands, but for someone who has 4 small children at home and a brand new company that she's trying to start, $560 is a lot. Not only that, the fact that you seem to have skipped over the section where NO ONE contacted me not only once, but TWICE, about the delay shows that you only half read about the situation. Next time you decide to comment on a problem, make sure you understand the entire situation first.

Dear "Monkeybane"


I have just read - and re-read, your review of Adorama on ripoff report.

I am not at all surprised that you state this will be your last order from Adorama. You have every reason to be disappointed & angry - in your position, I certainly would be. From your review, it certainly looks as though we let you down & messed up your order from beginning to end.

Yes, we wasted your time and delayed your order unnecessarily - and failed to ensure that you received notification of the situation.

At present I can't explain what went wrong - or why, but I do plan to find out.

I appreciate that any help you give me to investigate why this all went to horribly wrong, will not actually benefit you - but hopefully it will enable us to tighten up on our procedures to ensure that this scenario does not occur again.

Therefore, I would be grateful if you could forward your order number to me: helen.oster@adoramacamera.com.

I absolutely agree with you that if one item from an order is in our store, and the rest of the order is in the warehouse it would make sense to ship the umbrella separately from the rest of the order, particularly if the items are required urgently.
I have already sent your suggestion to our Director for Strategic Change as I believe he will want to review our procedures in this respect.
I do want to thank you for raising this as an issue; it is by Adorama customers pointing out where we are going wrong (and by us reacting to our customers' suggestions), that we consistently strive to improve the shopping experience for our customers.

To show my appreciation for your suggestion, I would like to send you a coupon code valid against your next order from Adorama, however, I am not able to post this on a public forum - if you can email me at the above address, I would be delighted to send it to you by return.

Thank you again for raising this issue, and again, my apologies that we did not provide you with the quality service that you should have received.

Sincerely

Helen Oster
Adorama Customer Service Ambassador

Dear "Monkeybane"


I have just read - and re-read, your review of Adorama on ripoff report.

I am not at all surprised that you state this will be your last order from Adorama. You have every reason to be disappointed & angry - in your position, I certainly would be. From your review, it certainly looks as though we let you down & messed up your order from beginning to end.

Yes, we wasted your time and delayed your order unnecessarily - and failed to ensure that you received notification of the situation.

At present I can't explain what went wrong - or why, but I do plan to find out.

I appreciate that any help you give me to investigate why this all went to horribly wrong, will not actually benefit you - but hopefully it will enable us to tighten up on our procedures to ensure that this scenario does not occur again.

Therefore, I would be grateful if you could forward your order number to me: helen.oster@adoramacamera.com.

I absolutely agree with you that if one item from an order is in our store, and the rest of the order is in the warehouse it would make sense to ship the umbrella separately from the rest of the order, particularly if the items are required urgently.
I have already sent your suggestion to our Director for Strategic Change as I believe he will want to review our procedures in this respect.
I do want to thank you for raising this as an issue; it is by Adorama customers pointing out where we are going wrong (and by us reacting to our customers' suggestions), that we consistently strive to improve the shopping experience for our customers.

To show my appreciation for your suggestion, I would like to send you a coupon code valid against your next order from Adorama, however, I am not able to post this on a public forum - if you can email me at the above address, I would be delighted to send it to you by return.

Thank you again for raising this issue, and again, my apologies that we did not provide you with the quality service that you should have received.

Sincerely

Helen Oster
Adorama Customer Service Ambassador

Dear "Monkeybane"


I have just read - and re-read, your review of Adorama on ripoff report.

I am not at all surprised that you state this will be your last order from Adorama. You have every reason to be disappointed & angry - in your position, I certainly would be. From your review, it certainly looks as though we let you down & messed up your order from beginning to end.

Yes, we wasted your time and delayed your order unnecessarily - and failed to ensure that you received notification of the situation.

At present I can't explain what went wrong - or why, but I do plan to find out.

I appreciate that any help you give me to investigate why this all went to horribly wrong, will not actually benefit you - but hopefully it will enable us to tighten up on our procedures to ensure that this scenario does not occur again.

Therefore, I would be grateful if you could forward your order number to me: helen.oster@adoramacamera.com.

I absolutely agree with you that if one item from an order is in our store, and the rest of the order is in the warehouse it would make sense to ship the umbrella separately from the rest of the order, particularly if the items are required urgently.
I have already sent your suggestion to our Director for Strategic Change as I believe he will want to review our procedures in this respect.
I do want to thank you for raising this as an issue; it is by Adorama customers pointing out where we are going wrong (and by us reacting to our customers' suggestions), that we consistently strive to improve the shopping experience for our customers.

To show my appreciation for your suggestion, I would like to send you a coupon code valid against your next order from Adorama, however, I am not able to post this on a public forum - if you can email me at the above address, I would be delighted to send it to you by return.

Thank you again for raising this issue, and again, my apologies that we did not provide you with the quality service that you should have received.

Sincerely

Helen Oster
Adorama Customer Service Ambassador

Dear "Monkeybane"


I have just read - and re-read, your review of Adorama on ripoff report.

I am not at all surprised that you state this will be your last order from Adorama. You have every reason to be disappointed & angry - in your position, I certainly would be. From your review, it certainly looks as though we let you down & messed up your order from beginning to end.

Yes, we wasted your time and delayed your order unnecessarily - and failed to ensure that you received notification of the situation.

At present I can't explain what went wrong - or why, but I do plan to find out.

I appreciate that any help you give me to investigate why this all went to horribly wrong, will not actually benefit you - but hopefully it will enable us to tighten up on our procedures to ensure that this scenario does not occur again.

Therefore, I would be grateful if you could forward your order number to me: helen.oster@adoramacamera.com.

I absolutely agree with you that if one item from an order is in our store, and the rest of the order is in the warehouse it would make sense to ship the umbrella separately from the rest of the order, particularly if the items are required urgently.
I have already sent your suggestion to our Director for Strategic Change as I believe he will want to review our procedures in this respect.
I do want to thank you for raising this as an issue; it is by Adorama customers pointing out where we are going wrong (and by us reacting to our customers' suggestions), that we consistently strive to improve the shopping experience for our customers.

To show my appreciation for your suggestion, I would like to send you a coupon code valid against your next order from Adorama, however, I am not able to post this on a public forum - if you can email me at the above address, I would be delighted to send it to you by return.

Thank you again for raising this issue, and again, my apologies that we did not provide you with the quality service that you should have received.

Sincerely

Helen Oster
Adorama Customer Service Ambassador

i.e. those you can trust in regards to camera equipment.

Are they perfect? No. Name a company that has never made a mistake. But to be honest, a $560 order is small change. They sell tons of the $5k+ cameras just like B&H. I have been using Adorama for quite some time now, and usually I'll order online and it seems to go quicker, and every now and then the order will be unusually delayed.

But another problem is that both Adorama and B&H cut off very early Friday, so your order didn't even begin processing until Monday, so it seems that you cut the order time a little too close for an important event.

i.e. those you can trust in regards to camera equipment.

Are they perfect? No. Name a company that has never made a mistake. But to be honest, a $560 order is small change. They sell tons of the $5k+ cameras just like B&H. I have been using Adorama for quite some time now, and usually I'll order online and it seems to go quicker, and every now and then the order will be unusually delayed.

But another problem is that both Adorama and B&H cut off very early Friday, so your order didn't even begin processing until Monday, so it seems that you cut the order time a little too close for an important event.

i.e. those you can trust in regards to camera equipment.

Are they perfect? No. Name a company that has never made a mistake. But to be honest, a $560 order is small change. They sell tons of the $5k+ cameras just like B&H. I have been using Adorama for quite some time now, and usually I'll order online and it seems to go quicker, and every now and then the order will be unusually delayed.

But another problem is that both Adorama and B&H cut off very early Friday, so your order didn't even begin processing until Monday, so it seems that you cut the order time a little too close for an important event.