For the past 2 or 3 years I have used Adrian Fernandez Insurance in Tampa, Fl. to aquire insurance for my 4 houses. I always worked through their employee, Robert, who was always very good.
Recently Robert left the company and since then I have had nothing but problems with them. When I call no-one will speak to me. I am always told to leave my number and someone will call me back - they never have!
Last week I began calling for flood insurance that I had to have immediately. Once again, no-one called me back, so I still don't have flood insurance. In frustration, on Tuesday of this week I called and asked to speak to the manager. He was at lunch. Later I called back and a man answered the phone and told me he was the manager. I asked for his name and he said, "what do you want?". I told him that I wanted his name before I got into why I was calling. He refused to give his name and kept rudely asking me what I wanted. No "how can I help you?", just "what do you want". Finally, I asked him why he wouldn't give me his name and his reply was, "'cause it's none of your business". I was appaled and hung up on him.
What a way to run a business! I cannot imagine why the manager of an Insurance brokerage will not give his name to customers. What does he have to hide, I wonder? My advice is to never go to Adrian Fernandez for Insurance, you would rue the day! The staff are either rude or totally indifferent to the requests of their customers.
I am taking my business to a family operated agency who will actually sit down and talk over their customer's insurance needs. This may not seem like much of a complaint, but it is infuriating when you must have insurance NOW and no-one can be bothered to talk to you. And having a complete moron in charge of the outfit doesn't help matters at all.