- Report: #85206
Report - Rebuttal - Arbitrate
Complaint Review: Adrian Fernandez Insurance
Adrian Fernandez Insurance6115 N. Armenia Avenue Tampa, Florida U.S.A.
Adrian Fernandez Insurance ripoff Tampa Florida
*Consumer Comment: Consumer/Agent of 22 yrs responds
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Recently Robert left the company and since then I have had nothing but problems with them. When I call no-one will speak to me. I am always told to leave my number and someone will call me back - they never have!
Last week I began calling for flood insurance that I had to have immediately. Once again, no-one called me back, so I still don't have flood insurance. In frustration, on Tuesday of this week I called and asked to speak to the manager. He was at lunch. Later I called back and a man answered the phone and told me he was the manager. I asked for his name and he said, "what do you want?". I told him that I wanted his name before I got into why I was calling. He refused to give his name and kept rudely asking me what I wanted. No "how can I help you?", just "what do you want". Finally, I asked him why he wouldn't give me his name and his reply was, "'cause it's none of your business". I was appaled and hung up on him.
What a way to run a business! I cannot imagine why the manager of an Insurance brokerage will not give his name to customers. What does he have to hide, I wonder? My advice is to never go to Adrian Fernandez for Insurance, you would rue the day! The staff are either rude or totally indifferent to the requests of their customers.
I am taking my business to a family operated agency who will actually sit down and talk over their customer's insurance needs. This may not seem like much of a complaint, but it is infuriating when you must have insurance NOW and no-one can be bothered to talk to you. And having a complete moron in charge of the outfit doesn't help matters at all.
This report was posted on Ripoff Report on 03/24/2004 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adrian-Fernandez-Insurance/Tampa-Florida-33604/Adrian-Fernandez-Insurance-ripoff-Tampa-Florida-85206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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