• Report: #757014

Complaint Review: Advance Placement Services

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  • Submitted: Wed, July 27, 2011
  • Updated: Wed, April 11, 2012

  • Reported By: Paul — Massachusetts United States of America
Advance Placement Services
Internet United States of America

Advance Placement Services Jay Baird Vending machine placement, Internet

*Author of original report: Just look at other complaints

*REBUTTAL Owner of company: PAULWENZEL, MALDEN, MA

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I used Advanced placement services in 2009 to locate 10 vending machines. I initially spoke with Jay Baird, the owner. I was told they would send someone out, and be able to locate the machines in the city my company is in with no problems. They would charge me $275 per location. The next week the locator arrived. Nice guy, but would not want him representing my company. Wearing sweatpants and beat up sneakers to make sales trips to companies trying to locate my vending machines.

After a few days he told me there was no way he would be able to locate all the machines in my city. He said he would be able to find locations in another town 10 miles away?? To this point he had only located 3 machines in my city. Now he wanted me to travel 10 miles away? At this point it was impossible to reach Jay Baird. He no longer accepted my calls now that he had been paid half up front. The locator ended up locating the other machines over the span of 2 months. VERY LOUSY locations!!

I was told they would only locate in businesses that had 40-50 employees or 100+ people of foot traffic per day. Then Jay Baird's wife called me. She said she was in a "different department". That they only gave out GREAT locations. That it wasn't the same as when the locator came out. Well she was very rude, and the locations she got me were worse than the others. I was now forced to put my machines in companies with 5- 10 employees. 1 company only had 2 employees, but I was told they had tons of foot traffic. After 1 month there was $12 in sales!!! Needless to say I pulled the machine out of there. I have since moved 5 of the machines, and still have 3 that APS located in awful locations due to the fact that I have been unable to move them to better locations yet.

They were paid $2750. They debited money from my own personal debit card without my authorization on the locations several times to the point I had to cancel my card. They have a 1 year guarantee, that they will move up to 3 machines for free to new locations if you are not happy with a location. It got to the point where I didn't even want to try to get in touch with them, or deal with Jay Bairds wife, that I didn't even take them up on this. I just decided I was done dealing with this incompetent company. DO NOT USE THIS COMPANY to locate your machines. You would be better off just taking the $275 and use it toward a mailer, or just throw it out! 

This report was posted on Ripoff Report on 07/27/2011 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advance-Placement-Services/internet/Advance-Placement-Services-Jay-Baird-Vending-machine-placement-Internet-757014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Just look at other complaints

AUTHOR: pauley0501 - (United States of America)

No, this is incorrect. 3 of these locations would not accept the machine. Only 2 of the locations you have listed that I did originally put a machine in still have a machine because they did SO awful. When I say awful like $5-$10 a week. For a company that claims to be the best in the business you sure don't do your homework. Place you say had 40-50 employees actually had 15. I'm not going to continue a back and forth argument. My goal was to tell people not to deal with your company. Hopefully they will see all your negative feedback as that speaks for itself. There is plenty of it on here and online.
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#2 REBUTTAL Owner of company

PAULWENZEL, MALDEN, MA

AUTHOR: Jay - (United States of America)

This report was placed by Paul Wenzel.  It took a little detective work to figure out who this client was, since he did not post his full name.   

Paul Wenzel hired our company to place 10 combo vending machines into the market on January 8, 2010.  For this service, he paid our company $1,500.  On January 26, 2010 our field representative met with Paul Wenzel and provided him with six locations.  Paul Wenzel placed his vending machines into five of the six locations secured and one of the locations changed their minds. 

At that point, Paul Wenzel requested that we complete his job using our in-house method, instead of a field representative.  Utilizing our in-house method, we provided Paul Wenzel with the following seven locations:

Justin Perrin
Lightning Express
370 McClellan Hwy.
East Boston, MA 02128
(617) 569-5623
(617) 569-1618 (fax)
Open M-Sat, 18 hours per day
40+ employees plus consumers
Per e-mail delivered machine week of 3-19-2010

Maria
Golden Canoli
33 South Street
Somerville, MA 02143
(617) 868-2826
22 employees
Open M-F, 8am to 4pm
Delivered machine April 5th

Jen or Laurie
Gefran
8 Lowell Avenue
Winchester, MA 01890
(781) 782-6607 (Laurie's direct line)
(781) 729-5249        
OTHER contact number 781-897-1799 ext. 421
(781) 729-1468 (fax)
33 employees
Open M-F, 8am to 5pm
Also interested in an ice cream vending machine
Delivered April 26, 2010

Michael Toney (replacement location for vending machine that was never delivered)
Electric Supply Center - Retail Counter
200 Middlesex Turnpike
Burlington, MA 01803
(781) 272-7700
(781) 272-0869 (fax)
20 employees, 50-75 daily
Open: M-Sat, Hours: 6 am to 5:30 pm
Please contact with a delivery date

Matthew Maggiori (replacement location under 20% warranty)
83 Cambridge Street
Burlington, MA 01803
(781)718-2005 (cell)
40 employees plus consumers
3 story office building
Accessible 24/7
Place vending machine near stairwell
Delivered machine April 5th, call the location with an estiamte time of delivery

Susan Anderson (replacement location under 20% warranty)
MB Management
18-24 Anderson Drive
Lynn, MA 01904
(781) 598-4667 (Monica)
(781) 913-9888 (cell)
Accessible 24/7
2 employees, 94 Units
Please call Susan or Monica directly to schedule delivery

Marilyn Brown
Boston Land Company / Stone Brook Farms
1 Farms Drive
Burlington, MA 01803
(781) 229-4889
(781) 229-0457 (fax)
Accessible 24/7
5 employees, 203 apartments
Place in community room
5/3/10 delivery asap - old machine removed - L/M for Paul

Therefore, Paul Wenzel used our service to secure ten locations for his vending machines.  We provided Paul Wenzel with thirteen locations.  Ten of the locations were provided under the original contract, two replacements were provided under his warranty and one location was never delivered because the business changed its mind.  Paul Wenzel got everthing he paid for under the contract and was provided with his full 20% warranty.  As you can see from our records, the vending location with 2 employees was provided for use by the residents in its 94 units and the vending location with 5 employees was for use by the residents in 203 apartments.
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