- Report: #446487
Report - Rebuttal - Arbitrate
Complaint Review: Advance Wellness Research Inc, William Smith, Jamie Wilson
Advance Wellness Research Inc, William Smith, Jamie WilsonMiami Beach, Florida 33139, Internet U.S.A.
Advance Wellness Research Inc, William Smith, Jamie Wilson Company that sells acai berry denies charging me for more than one bottle Miami Beach Florida Internet
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I ended up paying $ 4.99 on 2/19/09 for shipping, $1.99 on 2/21/09 for shipping. I called back and sent them an email to dispute the charges. They said I ordered two bottles by mistake but they would take care of it. There is only ONE trial bottle, not two. I took the product for three days and it gave me gas so I stop taking it. Two days later another bottle arrived. I called and emailed them and they said they would take care of it. On 3/08/09 I was charged $78.81. I called and emailed AGAIN and they gave me a refund of $60.00. On 3/21/09 and 3/23/09 I was charged $ 23.80.
I called customer service and they said for me to check with my bank because they did not charge me. The charges were on my bank statements. I sent an email to William Smith and sent him an attachment that included the inserts from my bank statement where they had charged me. William told me to check with my bank again because they had already given me a refund. I explained to him that the refund was from the charge on 3/08/09 because I was only supposed to be charged $18.81 and I was charged $78.81. He said they didn't owe me a refund and to call customer service for further assistance. I called customer service this morning and they said they never charged me on 3/21/09 and 3/23/09. I bank with Wachovia and I don't think they would make up charges!
This report was posted on Ripoff Report on 04/25/2009 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advance-Wellness-Research-Inc-William-Smith-Jamie-Wilson/internet/Advance-Wellness-Research-Inc-William-Smith-Jamie-Wilson-Company-that-sells-acai-berry-d-446487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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