- Report: #1081703
Report - Rebuttal - Arbitrate
Complaint Review: Advanced Auto Parts
Advanced Auto Parts16209 N Dale Mabry Hwy Tampa Florida 33618 Tampa, Select State/Province USA
Advanced Auto Parts Worst Experience Tampa FLORIDA
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I took my vehicle in to Advanced Auto Parts on 09/01/2013, the car battery died and was unable to drive. AAA came and jumped
the vehicle, drove the vehicle to the shop which is less than a mile away and Angel changed out the battery. Once I drove home
nothing in the car worked as far as headlights, stereo, the gauges or automatic doors. I called as soon as I got home to
ask if this is normal or could there be a blown fuse. I was told by Francisco that I could bring the car back the next day
(currently am fighting a sinus infection) to see which fuse perhaps was blown and help installing. Once I got there, Megan
and Rocky had no clue what I was talking about and just looked at me. No one offered any assistance. Finally Rocky told me
that I could submit a claim through Sedwick their insurance carrier and was given a claim number and I was to recieve a call
within 24 hours; that call never came. Of course their operating hours are the same time that I work so I had to leave a msg on
the general Mailbox. I recieved a call this am stating I was to call 540-561-1763 because they are now handling my claim and
then when i called there was told the district manager was going to call me.
Once he did Kevin was very rude and belligerent stopping short of blaming me for the issue. All my electrical gadgets were working prior to me bringing the car in and now they are not. I simply want my car fixed. I also even tested turning off and on the car twice with Angel there prior to him
installing the battery and everything worked. Not only are the repairs awful, but everyone I have spoken to has been beyond
rude and not helpful from the actual store, to even Robert at corporate customer service who kept me on hold for over 5
minutes and Cynthia who asked me for the claim number given to me and then became upset because she didnt have access. Ryan
the actual store manager hesitated to even give me the number for corporate. This whole experience has been AWFUL and almost
reduced me to tears!
This report was posted on Ripoff Report on 09/04/2013 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Auto-Parts/Tampa-Select-StateProvince-33618/Advanced-Auto-Parts-Worst-Experience-Tampa-FLORIDA-1081703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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