• Report: #465314

Complaint Review: Advanced Business Services - ILD Teleservices

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  • Submitted: Fri, June 26, 2009
  • Updated: Tue, July 14, 2009

  • Reported By:Tampa Florida
Advanced Business Services - ILD Teleservices
Clearwater, Florida U.S.A.

Advanced Business Services - ILD Teleservices Cramming! $50/mo unauthorized charge on business Verizon phone account. Clearwater Florida

*Consumer Comment: You should always look at your bill

*REBUTTAL Owner of company: ILD Will Help You, If Allow Us to

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We are a small business and have just discovered that Advanced Business Services (with the help of partner-in-crime ILD) has been illegally charging us over $50/month since Oct 08.

The charge comes through directly on one of our Verizon phone bills and is identified as ILD Teleservices and the service is identified as the Business Max service. It all looks like a legitimate part of our Verizon phone bill and is is very easy to see why it was not identified to be an unauthorized charge by our bookkeeper.

We have now talked to Advanced Business, ILD and Verizon to get this issue resolved.

Supposedly one of our employees authorized this charge, but we know that is false. We receive multiple 'scam' calls daily at all of our locations - "free yellow pages listing"; "This is AT&T/Verizon, and we need to confirm your account information", etc. I want a copy of the authorization given by the employee (taped conversation or whatever) as well as the LOA provided to Verizon.

Verizon so far has been the most helpful, though I reserve judgement until we see how quickly the refunds come and if the billing stops immediately. I do believe that Verizon receives a % for collecting on behalf of ILD and Advanced Business.

ILD & Advanced Business, however, should be put out of business - it is obvious from all of the postings found online that they are well aware of the deceit involved in these bogus charges.

ILD claims to only work with reputable companies, yet from the postings they continue to work with the same fraudulent companies over and over. They are just as big a scam as the little companies they bill for.

ILD also 'educates' us on several other sites as to what they really do - merchant processing. They are set up to treat our phone accounts as credit cards. How did this happen? How can such a thing be allowed?

Now, we are being forced to go through our phone bills with a fine-tooth comb just as we would go through a credit card bill. It is ridiculous and has to stop.

If you have been victimized by ILD or Advanced Business Services or any other similar cramming scheme, please report it. File a complaint with the FCC, the FTC, the Attorney General, write to your state representatives, etc. Ask them why we aren't protected from these scams.

And, also be sure to ask your phone company to "bill block" so that the phone company can't bill 3rd party charges to you (but verify each month!!).

Frustrated
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 06/26/2009 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Business-Services-ILD-Teleservices/Clearwater-Florida-33766/Advanced-Business-Services-ILD-Teleservices-Cramming-50mo-unauthorized-charge-on-bus-465314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You should always look at your bill

AUTHOR: Sassy9006 - (U.S.A.)

you should look at your bill not matter what with a fine tooth comb and employee could be making calls to china with your phone or setting up voice mail accounts etc . PLEASE DO NOT PLAY NAIVE .
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#2 REBUTTAL Owner of company

ILD Will Help You, If Allow Us to

AUTHOR: Ild-Customer Service - (U.S.A.)

Hi AND in FL,

I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill.

We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.

ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know.

If you cannot get resolution, send an email to askild@ildmail.com or call us at (800) 953-7765.

Regards,
Sandra
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