• Report: #722128

Complaint Review: Advanced Chimney Inc.

  • Submitted: Tue, April 26, 2011
  • Updated: Mon, September 26, 2011

  • Reported By: harriet — Freeport New York United States of America
Advanced Chimney Inc.
710-1 Union Parkway Ronkonkoma, New York United States of America

Advanced Chimney Inc. Falsely told us we had a serious carbon monoxide problem as well as needed chimney liner, etc. Ronkonkoma, New York

*UPDATE Employee: Response to your complaint

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  Advanced Chimney Inc. called our home and offered a chimney cleaning and inspection for $49.95 plus tax.  When they first contacted us by phone, I specifically told them we had a cap on our chimney which I expected them to re-cement if they took it off to clean the chimney.  On April 20th, they purportedly did the cleaning and also told my husband, who was at home, that they had re-cemented the cap back on the chimney.

They also stated to my husband that we had a very serious carbon monoxide problem and that our burner might explode if we did not also have a liner, approx. 20 ft. of smooth wall stainless steel, installed in our chimney.  Price quoted as $1,500.

Having seen a Rip-off Report of another dissatisfied customer on line, my husband told them we would get a second opinion, which we did from a reputable chimney company who is a member of the chimney cleaning guild.  That company came the next day and after examining Advanced Chimney's work, told us they actually had done a very shoddy job and this company removed a lot of debris which was left in the flue by Advanced Chimney and they actually re-cleaned our chimney properly and re-cemented the cao which was not replaced, as requested, but was merely left sitting on the chimney top.

The reputable company also said there was absolutely no carbon monoxide problem and that Advanced Chimney was not at all honest with us about all the extra things that were suggested.

 

 

 

 

 

 


This report was posted on Ripoff Report on 04/26/2011 07:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Chimney-Inc/Ronkonkoma-New-York-11779/Advanced-Chimney-Inc-Falsely-told-us-we-had-a-serious-carbon-monoxide-problem-as-well-as-722128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Response to your complaint

AUTHOR: Advanced Chimney Inc. - (United States of America)

There is no record of this customer in our data-base.  A phone call to our office, with a customer name, proper date of service and the address would need to be given. If this is in fact a customer of ours, we would be glad to resolve any complaints, and/or re-service the customer at no charge. We ARE a member of the National Chimney Sweep Guild (NCSG), The National Fire and Protection Association (NFPA), and we are certified with the Chimney Safety Institute of America (CSIA) We are also fully licensed in each county we work.  We have been in business for over 15 years, and we are one of the largest chimney companies in New York. We stand by our work and strive everyday to make sure our customers are satisfied.
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