brought in a 46" tv in 10/2008 for repair. Paid $90 for a diagnostic report. A week later i was told it would cost approx $300 to fix, and subsequently agreed to pay. Called later that day and told it would be $300 more than quoted. Advised them to hold off and fax the estimate, as I wanted to send to manufacturer. Waited a week for report and called. Told that employee who examined my tv was sent a request to write report. Called every week for 2.5 mos. and always given an apology and told it would be coming. Arrived at store on 12/22/08 and requested tv and refund. Person who examined tv apologized for delay and said it would be faxed by morning. Called after holiday and informed them that it had not been rec'd. Rec'd apology and again advised that it would be forthcoming. I informed that if the report was not received by 1/5/09 I had no choice but to take tv back. Called 0n 1/8 and advised not received. Told that it would be faxed by morning. Told them I could not tolerate the run-a-round any longer. Report never received. Arrived at store on 1/16 and requested tv and refund. Advised there was a problem they had made the initial $300 worth of repair to tv and would need to take out part, but could not be done until monday. Advised that I was very unhappy as this was the second time I made arrangements for a vehicle to haul tv and did not receive it. Employee appologized and said that she would tell her "boss" that the store needed to make special delivery to my home on tuesday or thursday due to all the inconveniences. Arrived at store unexpectedly on 1/26 and was told by the boss refused to deliver. I advised that I would call with time to pick up tv to give them ample time to do disrepair. Called on 1/28 and advised that I would be in on Feb 4th at 5pm to pick up tv and $90 refund. Was advised that was ok. Arrived at store and rec'd tv, but was told that they would not refund my $90 because they do not have to issue the diagnostic estimate/report in writing. Damages not great enough to sue. Been told they have taken advantage of other people, especially college students with their deceptive practices.