- Report: #891577
Report - Rebuttal - Arbitrate
Complaint Review: Advanced Insurance Brokerage
Advanced Insurance Brokerage1463 Oakfield Dr. Brandon, Florida United States of America
Advanced Insurance Brokerage AIB Horrible Customer Service. No Follow up. Not Trustworthy Brandon, Florida
*REBUTTAL Individual responds: Rebuttal to a Rip Off Report by Advanced Insurance Brokerage
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My plan went in force about a month later, but I was charged RIGHT AWAY and then DOUBLE BILLED. Shortly later, I started seeing Fraudulent Charges on my card. I spent the next two months making two calls a week and NEVER RECEIVED A CALL BACK from David or anyone from the agency! It led me to believe that ALL THEY WANTED WAS TO GET MY MONEY! And I had no idea where these fraudulent charges were coming from, "I still dont." Once I finally was able to get in touch with David, he gave me Humana's phone number and said "There is nothing I can do for YOU."
WHERE IS THE CUSTOMER SERVICE? WHY WAS I DOUBLE BILLED? I CAN'T PROVE IT, BUT IT'S VERY WEIRD THAT MY DEBIT CARD STARTED RECEIVING FRAUDULENT CHARGES AFTER SIGNING UP FOR THIS INSURANCE POLICY.
I tryed calling the Better Business Bureau of Florida and file a complaint, but they did not have an account. WONDER WHY?
I WAS FORCED TO CANCEL MY DEBIT CARD AND MY INSURANCE POLICY and go through another agent who has a more hands on approach to helping their clients.
I WOULD HIGHLY RECCOMEND YOU AVOID THIS AGENT AND BROKERAGE!
This report was posted on Ripoff Report on 06/01/2012 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Insurance-Brokerage/Brandon-Florida-33511/Advanced-Insurance-Brokerage-AIB-Horrible-Customer-Service-No-Follow-up-Not-Trustw-891577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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