Complaint Review: Advanced Lamps LLC - Hamden Connecticut
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- Author Not Confirmed
- Advanced Lamps LLC 824 Dixwell Avenue Hamden, Connecticut United States of America
- Phone: 800-941-5690
- Web: www.advancedlamps.com
- Category: Cameras & Video
Advanced Lamps LLC Completely Unsatisfactory Product and Service Hamden, Connecticut
*Author of original report: Advanced Lamps LLC's Proposed Settlement: Compounding inconvenience with further inconvenience
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I bought a replacement lamp (Genuine AL AN-C55LP/1 Lamp & Housing) from Advanced Lamps LLC on November 12, 2012. I paid $29.51 for 2-day shipping and it arrived 4 days later on November 16th, 2012.
Replacing the lamp in the Sharp Notevision XG-C68X projector is a relatively simple procedure if one has the correct parts. Therein lies my complaint with Advanced Lamps LLC.
I removed the defunct lamp (which I had purchased from a different company) with the usual ease; it only requires the removal of the back panel and the loosening of the two mounting screws. With the burnt-out lamp removed, I began what had always previously been the equally easy process of inserting the new lamp, screwing in the two screws, and replacing the back panel.
It became painfully apparent, however, that this was going to be far from easy. After an hour of trying to get the screws into the threads of the mount, I finally gave up. I salvaged the two mounting screws from the burnt-out lamp, removed the screws from the new one, and - lo and behold! - the lamp mounted instantly.
I was sweating bullets while I did this, though - these lamps are very delicate; it was only by the grace of God that I didn't damage the new lamp while replacing the incorrect screws it arrived with and installing the salvaged screws from the other lamp.
I called Advanced Lamps LLC customer service today. I was kept on hold for a full ten minutes. Finally, I spoke with a customer service representative who identified himself as "Moises." I explained all that had happened - the late delivery, the incorrect parts, the risky salvage work-around I had to perform in order to get the lamp installed - and for my trouble I received a half-hearted apology and some hindsight advice to send them back the lamp next time I receive one with problematic parts. I would have been happy to take that advice, but the lamp arrived late and on a Friday and I need my projector working by Sunday.
This report was posted on Ripoff Report on 11/16/2012 02:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advanced-lamps-llc/hamden-connecticut-06514/advanced-lamps-llc-completely-unsatisfactory-product-and-service-hamden-connecticut-970275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Advanced Lamps LLC's Proposed Settlement: Compounding inconvenience with further inconvenience
AUTHOR: JimB - (USA)
SUBMITTED: Thursday, November 22, 2012
I filed a complaint against Advanced Lamps LLC with the Connecticut Better Business Bureau who contacted Advanced Lamps LLC and attempted to mediate a settlement. This is the proposed settlement the BBB received from Advanced Lamps LLC:
Two errors occurred with this customer's order. Due to human error, our warehouse shipped this order as standard flat rate shipping instead of 2nd day air. Also the customer received this part with the incorrect screws.
I would like to personally apologize for this customer's experience and acknowledge these mistakes. At this time, the customer has the option to return this is item for the full refund he requested. A prepaid shipping label will be provided via email. Once the lamp has been received the customer will be notified. A full refund of $174.50 can then be refunded as request.
By their own admission, I paid for UPS 2nd Day Air shipping and through their error, received flat rate shipping. An acceptable settlement would be a full refund of the shipping cost and a 50% refund of the product cost while I retain and use the lamp I adapted and installed. Not only should they issue a prepaid shipping label, they should also mail me the needed shipping materials (box, padding, etc.) that I will need to return their lamp to them. Once I receive the refunds, I will apply the refunds to the purchase of a new lamp from a competent seller who actually cares about customer service. When I receive the lamp that I will purchase with the refunds, I will remove the lamp I purchased from Advanced Lamps LLC and ship it back to them using the prepaid shipping label and shipping materials that they provide. What they have proposed, however, is patently absurd and is further evidence of their sub-standard business practices.
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