• Report: #1041839

Complaint Review: Advanced Tech Support

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  • Submitted: Tue, April 09, 2013
  • Updated: Sat, April 20, 2013

  • Reported By: Henry — New Jersey
Advanced Tech Support
4800 Trex Ave Boca Raton, FL Boca Raton, Florida United States of America

Advanced Tech Support Inbound Call Experts tech support, horrible, worst, scam Boca Raton, Florida

*Consumer Comment: Basically Fake Tech Support

*UPDATE Employee: miss use

*UPDATE Employee ..inside information: This has to stop

*Consumer Comment: You are incorrect

*Author of original report: Everything was resolved.

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Well it all Started when I had an issue with my computer where I had gotten a call trying to sell me
Some Speedypc Pro software which I stupidly bought into. After installing there software and letting it scan my PC I started to notice that my files like my excel files and pictures started to disappear. I ended up calling them up to get some help on this. Which I spoke to there Sales rep which automatically loaded up my event viewer and told me I had all these unsolved issues on my computer and the only way to get rid of them was if I signed up with there yearly technical support service which cost me over 500 dollars. Mind you after speaking and doing some digging on the internet I found out that all Paretologics software does is create fake entries into the registry and into the event viewer, so that the customer has to call for help and get scammed into buying unneeded tech support. Back to what I was saying, after I purchased there so called Technical Support services I was remotely connected to a technician and they ran some Toolkit on my computer , changed a ton of settings which afterwords told me the issue was resolved. I went to check for my files and they were still missing, so I called back again the second time, and they did the same thing they ran the same toolkit and told me that the files were back, I checked for the files which were still not there. I then was transfered to a Level 3 tech which worked on the issue for more than 2 weeks ...YES 2WEEKS!!
I was unable to use my computer and the end result was that I lost my financial documents, my quickbooks database and my family pictures, none of which were restored, they informed me that the system restore was not able to restore my files because it was no successful at restoring them, I was furious and demanded my money back...which at this point took over 7 days to even get them to acknowledge that it was there fault and that I was entitled to a refund. For anyone reading this dont install any of Paretologics software, this includes SpeedyPCPro , Regcure, Regcure PRO, ect....STAY AWAY FROM THEM.!!! MOST OF ALL STAY AWAY FROM ADVANCED TECH SUPPORT THEY ARE A SCAM!!!

This report was posted on Ripoff Report on 04/09/2013 06:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Tech-Support/Boca-Raton-Florida-/Advanced-Tech-Support-Inbound-Call-Experts-tech-support-horrible-worst-scam-Boca-Raton-1041839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Basically Fake Tech Support

AUTHOR: MDRater - ()

Advanced Tech Support is essentially a fake tech support company. These types of scams were the topic of an article in ComputerWorld in May of 2014. They stalk and prey on uninformed users taking them for hundreds of dollars, selling them software that they do not need, gaining unmonitored remote control access to personal and private systems and in many cases asking for personal passwords to email accounts. No legitimate service will ever ask you for you password. Microsoft will never cold call you to sell you support. The service is bogus, borderline criminal, dishonest.


http://www.computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

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#2 UPDATE Employee

miss use

AUTHOR: Teresa - ()

I have been a employee if ICE since 2013. Feb. I have been treated so unprofessional by this corporation,

They have given us bonuses for about 3 months.

For the past month they changed all of work ethics to undoable,

They have uped our work load to make it impossible to meet our goals to reach our goals to get our bonuses. They have taken away the priviledges of most employees. I would like to file a complaint against this company for mistreatment of employees. I have many business of my fellow employees  who will agree. Please contact me for any other info at the email address attached to this doc. I want to file a civil suit for Labor Laws. Sincerely Teresa Deal....5615776084

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#3 UPDATE Employee ..inside information

This has to stop

AUTHOR: CBR5-tech - ()

You know what, I totally agree with the original author of this report. Yes. It is wrong. I won't totally label it as a scam. For some, they need the hand holding on every little workings of a computer. But, as for the products. Yes. You are being upcharged out the wazoo! If you let them... thats the Key. 

Just like in any situation. If you body is not well, car not well, or computer not well. Don't we always get a second opinion? Well, if we went to the first schmuck we see with a pop up ad and he sells you a tire for $300 and you buy it, when the same thing is on sale at Walmart for $69, were you scammed. No. You just didn't do your due diligence. 

Exact same thing at Advanced Tech Support aka Inbound Call Experts. The place is ran like the Apple iPad sweatshop. They work all day with no lunch break. Seems like Shawshank. For $150 automated tune up. Allot 4-6 hours. It only takes an hour to run, but it will take the technician 4-6 hours to get back to you, because he is doing it on at least 5 other computers.  $250 down and $19.99 per month tech support plan. SMH.

Now, granted, some people do expect too much. You can call Advanced Tech Support to host your website, move server information or setup your network. Not their forte'. Anyway the point I am making is. Yes. Its a business. Yes. They will take your money. Yes. They will have you calling back and will try and sell you more services. A level 3 technician has no more certifications than a senior fry cook at McDonalds. MTA, at best. Just don't use them. 

My problem with the company is this. What makes it a scam is. Most of the victims that are suffering are elderly, handicapped or novice uses of Windows XP/Vista and new Windows 8 users. If you have a brand new computer or have cable internet. You already get free antivirus. Don't get rid of it. If you have a older computer and it is running slow. Nothing they have will make it run faster for longer than a few months, thats when the pop up software takes over you computer and slows it down again. 

Its totally not right to lie to make a sales quota to load software, your computer doesn't need. Knowingly, you will be calling back, which means you now need to buy a support plan. Thats not service. Yes. All the products. Especially Panda antivirus, PCMRI, malwarebytes, all load with popup add that will prompt you to install more software, block your wireless connection to devices or the internet, which inturn you have to pay and register to remove temp files or update drivers that don't need updating. 

Not getting what you pay for, is one thing. Not getting a certified technician to work on your computer is another. With offices in Austrailia, Asian, UK and US.. you can't even guarantee if you can understand who you have. 

My honest opinion. If you paid over $100 for anything with this company. You just made a donation. 

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#4 Consumer Comment

You are incorrect

AUTHOR: LoveMePC - ()

My friend,

Not only are you lacking in the area of spelling...but you don't understand computers. You also don't understand business. The program you bought was from a 3rd party. The company you are complaining about assists customers in activating their software. If the computer has errors they pitch you a support plan. You admit you were wrong for buying the software and that was your fault. How are you not at fault for buying tech support? 

Either you are wrong or right on both. You spent a lot of money without doing research, etc and now you're angry. That is no reason to trash a company because you chose not to do any research. Do yourself a favor. Invest in a little research and a little spell check. 

Also I did some research. The program you bought doesn't delete documents etc. It clears temp files and things nowhere related to what you said "disappeared". You misplaced them. Look in a mirror. 

Pat

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#5 Author of original report

Everything was resolved.

AUTHOR: Henry - ()

They finally got back to me, were respectful, and refunded my money. 
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