• Report: #1047208

Complaint Review: Advanced Tech Support

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  • Submitted: Mon, April 29, 2013
  • Updated: Tue, April 30, 2013

  • Reported By: krasher — Torrance California
Advanced Tech Support
4800 Trex Avenue, Suite 350, Boca Raton, FL 33431 Boca Raton, Florida USA

Advanced Tech Support Avoid At All Costs!- They Almost Killed My Computer. Boca Raton, Florida

*UPDATE Employee: Advanced Tech Support

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I signed up because I had malware that I could not remove. BIG MISTAKE!!   First, they wanted $200,
then $100 for Panda protection.  Then they would fix my computer.  I gave them control at 5:00pm.  At 10:00 am the following morning, I was able to access my computer.  No change in the problem I presented.  Called back. 

Another technician did some trouble shooting.  While this happened, I could see the malware name in the registry.  The technician said it had to be referred to upper level tech. I gave control of my machine. 
When I returned 3 hours later, I called. They said the machine was still hooked up and for me not to use it.  Another day without a computer.  The following afternoon the machine was still busy. I listened to my answering machine. 

Their tech had called before I called in the evening before and left a message he did not know what I wanted him to do. Please get in touch with them.  That is 24 hours the machine sat unattended and I did not have its use. Third time is a charm?  WRONG!  This time I waited just a couple of hours and checked.  The machine still behaved as it did before ever turning it over to them.  I canceled the transaction and asked for a refund. 
This was granted without question and they said the money would be returned in 3-5 working days.  Now, the
problem.  They SCREWED MY COMPUTER ROYALLY.  Someone set it up to suit his or her purpose without regard to how I use my computer. Here are some changes made, any one of which causes the machine to not function right.  Together, the machine is a basket case.
      
.pst files had a mis-match so Outlook would not work
    
Word files did not allow a folder to be created to store new work
    
They redefined what programs would work in three different places, turning them off here and there so they did not work at all.
      
Removed one program I use all the time because it said Spam. This is a special spam folder for Outlook.

Turned off the works for Roboform, my password program, so it doesn't work

Almost every program I use has been tweaked so it does not work properly. I have to go through all the controls and find which one they disabled in order to make it work after a restart.  They have caused me to lose at least one-week's worth of work trying to repair their procedures. DO NOT TRUST THESE PEOPLE. One of their advertising promos stressed that all technicians are level 1 and above Microsoft certified.  They
operate out of Boca Rotan, Fl.  If all their help lives in Florida, there are sure a lot of people who do not speak English so that it can be understood. Portraying itself as an American business with American trained workers does not match the experience I have had with the people to whom I spoke. 
 


This report was posted on Ripoff Report on 04/29/2013 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Tech-Support/Boca-Raton-Florida-33431/Advanced-Tech-Support-Avoid-At-All-Costs-They-Almost-Killed-My-Computer-Boca-Raton-Fl-1047208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Advanced Tech Support

AUTHOR: Advanced Tech Support - ()

Hello

I am very sorry to hear of the recent complications that you have experienced.  Advanced Tech Support is dedicated to making our customers happy.  We would like to hear from you directly so we can correct any and all issues you are experiencing. 

Please reach out to us via one of our official support channels.

To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week.  If you like you can call us directly at 1-800-978-4501 24 x 7

We truly appreciate your business and look forward to hearing back from you.

 

Warmest regards,

John Hunter

Advanced Tech Support

atsrelations@advancedtechsupport.com

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