• Report: #1154789

Complaint Review: Advanced Tech Support

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  • Submitted: Sat, June 14, 2014
  • Updated: Sat, June 14, 2014

  • Reported By: piss doff — Toccoa Georgia
Advanced Tech Support
Internet USA

Advanced Tech Support Paula / habeeb liars theives and scoundrels internet california

*UPDATE Employee: Advanced Tech Support

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I was suckered into spending 150 dollars for a full cleanup and restoration for my windows xp  energy star com.... its been over 12 hours and the new technician Freddy is working on it now....

i dont believe this is legitimate.....

I have never had to be part of the tech team before.... and never have i had anyone ask me to shutdown my virus protection....

watching closely, Bryan :Toccoa ,Georgia

 


This report was posted on Ripoff Report on 06/14/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Tech-Support/internet/Advanced-Tech-Support-Paula-habeeb-liars-theives-and-scoundrels-internet-california-1154789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Advanced Tech Support

AUTHOR: Advanced Tech Support - ()

Hello

I am very sorry to hear of the recent complications that you have experienced.  Advanced Tech Support is dedicated to making our customers happy.  We would like to hear from you directly so we can correct any and all issues you are experiencing. 

Please provide your Order ID for this order.   Your report says nothing that is considered a Ripoff.  A technician is working on your computer.  It’s not uncommon to shutdown virus protection to run other scans.  Virus protection can block other scanning software.

There is nothing in this report to say we are ripping you off.  We haven’t even finished working on your computer as you state you are watching us work?

A simple phone call us with this questions would have also worked.

Once again please provide your Order ID for this order.

Please reach out to us via one of our official support channels.

To contact one of our support agents please visit our contact page here: advancedtechsupport.com/contact-us.aspx

You can chat with a live chat support person from 8am to Midnight EST time 7 days a week.  If you like you can call us directly at 1-800-978-4501 24 x 7

We truly appreciate your business and look forward to hearing back from you.

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