- Report: #469256
Report - Rebuttal - Arbitrate
Complaint Review: Advanced Wellness Research - BrightTeeth - Netalab Cathy's Teeth
Advanced Wellness Research - BrightTeeth - Netalab Cathy's Teeth1269 N Wood Dale Road Wood Dale, Illinois U.S.A.
Advanced Wellness Research - BrightTeeth - Netalab Cathy's Teeth, Free Trial, Samples, Pay only shipping & handling, Rip Off Wood Dale Illinois
I ordered the product on 4/18 and was charged the small shipping and handling on 4/20. I cancelled, on time, on 4/29 and was told by the "India" person with the broken English...who would not take no for an answer and I could hear the same conversations in the background (what I call the boiler room) he gave me an additional 14 days to try the product. I had until 5/16. I called "Angie" on that date and cancelled. She told me there would be no charges to my account.
I should have cancelled my bank account then. 5/20 I was charged the $78.93 and 5/21 I was charged $83.92. On 5/21 I contacted "Daniel". He told me I haven't been charged anything and that I couldn't even return the product now. I did anyway and I am still awaiting a refund of $162.85. I cannot believe I fell in to this scam. I have always been careful and I followed the rules. They have 1786 complaints with Better Business Bureau, had I checked prior to ordering...719 of those received full refunds...I am in the smaller group of unanswered complaints. I will be going through my bank...in hopes of being within the 60 days...and I will continue requesting my full refund.
This is a very bad practice for this company. I will not be ordering anything over the internet again. I was lured into the other teeth whitening product at the same time. They REFUNDED me the entire amount and I am very pleased about that. This company has left a very bad taste in my mouth and the product did not change one thing on my husbands teeth...and they state "Whitening of up to 8 shades or more?" Only 8 shades of RED..when you get charged all this money and cannot get it back.
Mad consumer in Colorado
This report was posted on Ripoff Report on 07/13/2009 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Wellness-Research-BrightTeeth-Netalab-Cathys-Teeth/Wood-Dale-Illinois-60191/Advanced-Wellness-Research-BrightTeeth-Netalab-Cathys-Teeth-Free-Trial-Samples-Pay-469256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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