- Report: #422936
Report - Rebuttal - Arbitrate
Complaint Review: Advanced Wellness Research, Inc - Pure Acai Berry Pro
Advanced Wellness Research, Inc - Pure Acai Berry Pro#3 - 17th Ave S, Nampa Idaho 83651 Miami Beach, Florida U.S.A.
Advanced Wellness Research, Inc - Pure Acai Berry Pro Hidden enrollment in automatic product "refills" program Nampa Idaho
*Author of original report: not only not "free", they charged full price after the fact!
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I didn't realize I had been scammed until I discovered the $78.81 + $.63 charges on my charge card bill, three weeks after I ordered my "free sample" of Acai Berry. The first call was to my charge card company . They immediately filed a dispute to the charge for me and cancelled the card so no further charges could be attached to it. The next part was more difficult.
After being disconnected a couple of times - very bad phone line connections, I could barely hear the representative on the other end of the line - I asked for a refund only to be badgered to buy more product on their special promotion! He told me that in the fine print of the 'terms & conditions' which I had accepted in my online order - and, yes, he did say it was in the fine print - it was stated that if I did not want to continue with a monthly shipment of the product, I had to cancel my account within 14 days of the ORDER DATE. I didn't get the 'free sample' until about 10 days after the order date and nothing in the paperwork that came with the 'sample' restated that.
They finally agreed to credit my account $40, half the amount they had charged.
Lesson learned - from now on, I will print all 'terms & conditions' for any product or service I order online, hit "decline" button, then after carefully reading all the terms and highlighting my obligations under those terms, if I choose to order the product, I can go back and place the order. I have only one chance to catch the fine print.
Now I'm off to do battle with "Total Cleanse" which operates in the same way as the Acai Berry promotions online ... wish me luck!
Port Orchard, Washington
This report was posted on Ripoff Report on 02/11/2009 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanced-Wellness-Research-Inc-Pure-Acai-Berry-Pro/Miami-Beach-Florida-33139/Advanced-Wellness-Research-Inc-Pure-Acai-Berry-Pro-Hidden-enrollment-in-automatic-produ-422936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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