- Report: #400031
Report - Rebuttal - Arbitrate
Complaint Review: Advanta Credit Cards For Small Business
Advanta Credit Cards For Small BusinessPO Box 30715 Salt Lake City, Utah U.S.A.
Advanta Credit Cards For Small Business 2.99% to 35.18% Salt Lake City Utah
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After setting it up a second time with the rep online, it happened again and my rate went up to 35.18%. When I called, the rep said I never completed the auto-pay option properly even though I had done it with a rep online. He credited the late fee and told me a lower rate of 22.99% was available for me. The next statement still showed the 35.18% and after several telephone calls (now being routed through the Spanish speaking department???)
I was told that I had late payments which resulted in the higher rate and that the rep who authorized the 22.99% did so during a payment period which was late and it was rejected by the system. Today after finally getting through to a "supervisor" I was told that due to MY late payments no lower rate was available. My credit score is over 750 and I have NO late payments with any other creditors. The irony is that Advanta increased my credit limit during this time period.
This company needs to be shut down for their unethical business practices. And to think, it's based in a state which prides itself on morality!. BTW- the CEO's name is John Moore - that's who will be receiving my letter.
This report was posted on Ripoff Report on 12/10/2008 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advanta-Credit-Cards-For-Small-Business/Salt-Lake-City-Utah-84130-0715/Advanta-Credit-Cards-For-Small-Business-299-to-3518-Salt-Lake-City-Utah-400031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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