- Report: #449888
Report - Rebuttal - Arbitrate
Complaint Review: Advanta
Advanta11850 South Election Road Draper, Utah U.S.A.
Advanta - Advanta Bank - Advanta Bank Corp "Late" Payment? Draper Utah
*Consumer Suggestion: Advanta Class Action Lawsuit Has Been Filed in California
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Advanta is now claiming that my last payment was late, even though it cleared my checking account before the due date. The due date was not on a business day, and apparently they did not process my payment until the next business day. The funds were issued from my bank account prior to the due date, yet Advanta will not reverse the $39 late fee or reinstate the 2.99% interest they promised to honor until the balance transfer was paid off. They are currently charging me the \"default\" rate of 34.99%.
I received the statement showing the late fee on 5/1. I called on the next business day and spoke to Angel, who I could not understand, so I asked to speak with someone else. After putting me on hold for about 20 minutes, she informed me that there was no one available, but a manager would call me back \"within 24 business hours\". I confirmed that they are open 12 hours a day on weekdays, and calculated the day and time I could expect a call by. I did not get a call back until over 3 days had passed, and the only information Christina left was her name and the 800 number.
I called back that day and spoke to Brian, Moses (2 times), Angel (an additional 2 times), and finally a manager, Cheryl. Everyone I spoke to just told me the payment was received after the due date, and there was nothing they could do. None of the 4 people I spoke to was able to explain to me how the billing cycle and payment due date are determined, so that I could set up my AutoPay correctly to make sure they always receive their payment in plenty of time. All I learned was that the billing cycle is 29-32 days long, and that it does not correlate with the number of calendar days or business days into the month.
Hundreds of dollars in additional finance charges in just the first month, the $39 late fee, and a minimum payment which has nearly doubled. I will probably have to file bankruptcy over this, even though I have excellent credit with no other negative marks.
San Diego, California
This report was posted on Ripoff Report on 05/08/2009 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advanta/Draper-Utah-84020/Advanta-Advanta-Bank-Advanta-Bank-Corp-Late-Payment-Draper-Utah-449888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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