- Report: #814595
Report - Rebuttal - Arbitrate
Complaint Review: Advantage Car Rental - Denver International
Advantage Car Rental - Denver InternationalDenver International Airport 23790 E. 78th Ave Denver, Colorado United States of America
Advantage Car Rental - Denver International Part of the Hertz Rental family Failed to honor rental reservation made for a full siz (large car) Denver, Colorado
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Come on Advantage, is this a reasonable policy? Those were not legitimate options, expecially given the hour and the fact that the reserved car class was "sold out" and not the fault of any of the customers who expected to get the car they had reserved. What kind of policy is that, especially on Christmas eve and when customers are not really given much of a choice. Very poor public relations.
Would it not be better to avoid risky business practices and unethical behavior. It seems that the manager, even after being told through a phone call with the national reservation line that this was not right, represented the company poorly. Are short term profits really worth the customer backlash?
It is my hope that this might get the company to review and correct bad business practice and poor leadership.
This report was posted on Ripoff Report on 12/27/2011 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Car-Rental-Denver-International/Denver-Colorado-80249/Advantage-Car-Rental-Denver-International-Part-of-the-Hertz-Rental-family-Failed-to-hono-814595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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