- Report: #987071
Report - Rebuttal - Arbitrate
Complaint Review: Advantage Ford
Advantage Ford4000 SE Federal Hwy. Internet United States of America
Advantage Ford Ripoff dealership. They will do their best to take your money. Internet
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Now for the service dept. Their normal practice is to rip off the customer and then apologize. Went in on 12/22 for a routine oil change at 8,000 miles and check my chargers as both had stopped working (I surmised it was fuses). I was giving 2 free oil changes when I got the Fusion because of the lemon they sold me. When I went to pick up car, cashier told me I did not have any free oil changes and it was not the fuses. I needed to make another appointment for the chargers Made me pay $45 to get my car. I went over to the business manager that sold me car and he confirmed I had 2 free changes and apologized for the inconvenience. Told me next oil would be free.
I returned on 12/26 as both my chargers in car were still not working. After approx. 20 minutes, I was told it was the fuses and I blew them. I was subsequently charged $138 to replace two (2) $3.00 fuses that took about 2 minutes to replace. They charged me $107 for labor (I guess the diagnostic fee but I wasn't told) and was also charged $16.69 shop supply fee and a $.99 Admin fee. None of these fees where explained or agreed to. I was told by the service rep I had no choice but to pay it. So I got charged $138 for 2 fuses and 2 minutes of work.
Can you say ripoff!
This report was posted on Ripoff Report on 12/26/2012 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Ford/internet/Advantage-Ford-Ripoff-dealership-They-will-do-their-best-to-take-your-money-Internet-987071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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