• Report: #203736

Complaint Review: Advantage Rent A Car

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  • Submitted: Mon, July 31, 2006
  • Updated: Sat, August 19, 2006

  • Reported By:Seattle Washington
Advantage Rent A Car
23790 E 78th Ave Denver, Colorado U.S.A.

Advantage Rent A Car ripoff Failure To Properly Disclose Contracts Leading to Unauthorized Charges Denver Colorado

*Author of original report: Problem Solved

*Author of original report: Problem Solved

*Author of original report: Problem Solved

*Author of original report: Problem Solved

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On 7/19/2006 I rented a vehicle from Advantage Rent-A-Car located at Denver International Airport. During the check-in process I was asked by the employee if I wanted "complete collision coverage." I responded "No," stating my regular car insurance provides coverage and that I was not interested. The employee then stated, "I suggest you purchase some sort of coverage for the vehicle," to which I again responded "No thank you, my car insurance covers it."

The employee then proceeded to print my receipt and ask me to initial the highlighted areas. I asked what the highlighted areas represented and was told they were "standard rental charges." Not anticipating the huge rip-off I was about to incur and assuming Advantage Rent-A-Car was an honest company employing equally honest staff, I initialed the receipt, signed the bottom and left.

A few hours later, as I settled in to my vacation spot, I pulled out my receipt to put it in a safe place in the vehicle and reviewed it briefly. I was shocked to realize that two of the "standard rental charges" were not only not "standard" but also were options I had declined. One being $79.96 for LDW (collision insurance) and the other being $8.00 for Highway Helper (an option that was never even mentioned to me by the employee who handled my rental).

I immediately contacted the location from which I rented the vehicle to discuss what had happened. Initially I got a customer service rep on the line and was told there was nothing he could do. I then requested to speak to the manager to whom I explained the situation stating that the employee had not only failed to ask if I had wanted one of the options, but had also charged me for an option I explicitly stated I did not want and then proceeded to lie to me when I asked what I was initialing. The manager acknowledged that this was indeed what happened and that the employee had "failed to properly disclose the contract" and then proceeded to inform me that since I had initialed the receipt and the receipt acts as a contract there was nothing she could do.

I further inquired that what she was actually telling me was that her "employee had failed to fully and accurately disclose a legally binding document and that because of this, I was now out nearly $100?" The manager simply said, "Yes."

She then suggested that the only way to remedy the situation was to return to an Advantage Rent-A-Car location and cancel the contract in person. I explained to her that this was not an option as I was now at least 3 hours away from the nearest Advantage store. She had no response, offered no further discussion and the conversation ended with Advantage Rent-A-Car pocketing nearly $100 based on a "contract" that was not disclosed accurately or legally.

I find these acts and the failure of management to respond to be deplorable and am disappointed that a company would chose to conduct itself in an unethical and illegal manner to the benefit of itself and the loss of its customers. I hope this is not how Advantage continues to conduct business, however I will not risk finding out again as I will never rent with Advantage again.

I have been unable to contact Advantage other than via the aforementioned phone calls as I have been unable to locate an e-mail for customer service on their web-site. I welcome contact from the company in an effort to resolve this situation.

Ashley
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 07/31/2006 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Rent-A-Car/Denver-Colorado-80249/Advantage-Rent-A-Car-ripoff-Failure-To-Properly-Disclose-Contracts-Leading-to-Unauthorized-203736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Problem Solved

AUTHOR: Ashley - (U.S.A.)

I filed a report with the BBB regarding this issue. The management responded promptly with an apology and a refund for the amount I was incorrectly charged.

I would like to commend the management for their handling of this complaint and recant my statement that I would no longer be an Advantage Rent A Car customer. With their prompt resolution and dedication to cutomer service as demonstrated by their response to my compaint, I will certainly use their company for future rentals.
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#2 Author of original report

Problem Solved

AUTHOR: Ashley - (U.S.A.)

I filed a report with the BBB regarding this issue. The management responded promptly with an apology and a refund for the amount I was incorrectly charged.

I would like to commend the management for their handling of this complaint and recant my statement that I would no longer be an Advantage Rent A Car customer. With their prompt resolution and dedication to cutomer service as demonstrated by their response to my compaint, I will certainly use their company for future rentals.
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#3 Author of original report

Problem Solved

AUTHOR: Ashley - (U.S.A.)

I filed a report with the BBB regarding this issue. The management responded promptly with an apology and a refund for the amount I was incorrectly charged.

I would like to commend the management for their handling of this complaint and recant my statement that I would no longer be an Advantage Rent A Car customer. With their prompt resolution and dedication to cutomer service as demonstrated by their response to my compaint, I will certainly use their company for future rentals.
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#4 Author of original report

Problem Solved

AUTHOR: Ashley - (U.S.A.)

I filed a report with the BBB regarding this issue. The management responded promptly with an apology and a refund for the amount I was incorrectly charged.

I would like to commend the management for their handling of this complaint and recant my statement that I would no longer be an Advantage Rent A Car customer. With their prompt resolution and dedication to cutomer service as demonstrated by their response to my compaint, I will certainly use their company for future rentals.
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