- Report: #239374
Report - Rebuttal - Arbitrate
Complaint Review: Advantage Rent-A-Car
Advantage Rent-A-Carwww.arac.com Las Vegas, Nevada U.S.A.
Advantage Rent-A-Car Las Vegas Airport Dishonest Car Rental Office. ripoff Las Vegas Nevada
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I told him I never pay for an upgrade, Advantage always gives me an upgrade automatically if available (I never asked for one, they just gave it to me). He looked at me like I was crazy. He kept bugging me about an upgrade I said no, I'll stick to my original choice so he seemed to get a reluctant look on his face as he gives me an upgrade. I thanked him, although I didn't expect an upgrade. So he gives me the agreement but wait, it's on US RentACar paper. I told him I have a frequent renter's account & need proof that I rented from Advantage. He said he didn't know anything about the Advantage renter's club so I had to tell him what it was & how it worked. He said they hadn't gotten in the Advantage Logo receipt paper yet so this will have to do. He then said thank you & started to go in the back, "Um, excuse me, may I have the car key please?" He looked at me like I was nuts. He stated that he already gave it to me & I said no, he didn't.
We went back & forth over the key until I finally said something like "if you had given it to me, I wouldn't be asking for it." So he moved a paper & there it was (duh). SOOO I finally make it to the rental car lot, get dropped off. Ok, so I get dropped off but no one even said where I was to go or what to do, so now what. I looked around no one there. I finally asked the shuttle bus driver & he said the info is on the key but I'd already looked & there was only a number. He apologized & said he'd be right back. He went to ask about the car, told me where it was, just pointed & said, "last one on this row" ok so I go to the last car & the key wouldn't work. I said Oh great. So I looked at the key again & it said "suzuki".
Well the car I was told to go to was a Sebring. Ok so the next to the last one was the Suzuki. So I put bag in trunk & tried to open the door. This car turned out to be a complete LEMON! Not only was I not instructed on how to drive this foreign car but the next day it stalled on me as I was leaving to return the car. I liked to have never gotten it started. Although it was an automatic, it had one of those new type of gear shifts that after about 5 min. of fighting w/it, I figured out you had to push down to shift. Then I had to figure out on my own after about 5 min. that the auto door locks didn't seem to work so I had to lock from the outside which coincedentally locked all the doors. Not only that but it didn't have the interval numbers/lines on the speedometer so I had to guess if I was going the right speed. It DID get me around to where I needed to go & thankfully back to the car return but I feel like the counter guy gave me this lemon of a car on purpose since I didn't want to pay for an upgrade.
When I turned the car in, I told the counter guy at the return lot all the trouble I had w/the car & he unsympothetically said, "hmm that's odd, we make sure all are cars are running properly." Didn't even offer me any special coupons or discounts or so much as a real apology. He just looked at me w/that "anything else I can help you with" look on his face so I had to tell him that he might want to take the car into the shop to have it looked at. He agreed but doubt they did anything about it. I asked about the receipt on US Car Rental paper & he said that's all they had but it should be sufficient & just let Advantage know that I did rent w/Advantage.
Well just as I expected, my frequent renter points were not added to my account. I hafta check to see if they were after contacting Advantage w/the email confirmation info. I doubt that I will use Advantage again at the Las Vegas airport. The only upside to this particular location is that it's VERY easy to get in/out of the car lot & very easy to find. I got a WHOLE lot better service w/national car rental at the McCarren Airport although they moved the car return lot & didn't bother posting signs on where they moved to so I drove around for 2 hrs. trying to find it.
I even asked the Hertz employee 3 different times where I was to go. That person was very nice although I was embarrassed at having to ask a rival company's employee where to go. I finally found the lot & chewed the cust. service guy out for the company not posting signs, he said that wasn't their problem that I had to talk to the airport people. Yeah right.
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This report was posted on Ripoff Report on 03/16/2007 10:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Rent-A-Car/Las-Vegas-Nevada/Advantage-Rent-A-Car-Las-Vegas-Airport-Dishonest-Car-Rental-Office-ripoff-Las-Vegas-Nevad-239374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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