- Report: #1079038
Report - Rebuttal - Arbitrate
Complaint Review: Advantage Rent-a-Car
Advantage Rent-a-CarDenver International Airport Aurora, Colorado USA
Advantage Rent-a-Car Stranded for 7 hours with no compensation Denver Colorado
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The car I rented from Advantage at the Denver airport gave out an hour west of Denver on I-70 into the mountains. I was stranded on the highway for more than 7 hours before they replaced the car. It took three hours to contact anyone from the Denver facility and then I was repeatedly lied to about the time they would arrive.
By the time they arrived and swapped the car, there were not hotels available, so I had to drive up to a high-priced resort to find a place to sleep. During this time and for the remainder of the trip, I had no communication from the company, only the roadside phone service and the driver.
When I returned the replacement car, I was told the site manager did not have authorization to reimburse me for the hotel or make any adjustment. I was promised a call from the city manager. I left to catch a plane and did not hear from anyone, nor has their been an adjustment. I called and filed a complaint over the phone and was again promised a follow up. There has been no response after almost a month.
I have filed a BBB complaint, but there has been no response to them either. Do not rent from these people--the few dollars you save are not worth the risk.
This report was posted on Ripoff Report on 08/26/2013 05:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Rent-a-Car/Aurora-Colorado/Advantage-Rent-a-Car-Stranded-for-7-hours-with-no-compensation-Denver-Colorado-1079038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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