• Report: #1079038

Complaint Review: Advantage Rent-a-Car

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  • Submitted: Mon, August 26, 2013
  • Updated: Mon, August 26, 2013

  • Reported By: Jamie — Hunt Valley Maryland
Advantage Rent-a-Car
Denver International Airport Aurora, Colorado USA

Advantage Rent-a-Car Stranded for 7 hours with no compensation Denver Colorado

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The car I rented from Advantage at the Denver airport gave out an hour west of Denver on I-70 into the mountains.  I was stranded on the highway for more than 7 hours before they replaced the car.  It took three hours to contact anyone from the Denver facility and then I was repeatedly lied to about the time they would arrive.

By the time they arrived and swapped the car, there were not hotels available, so I had to drive up to a high-priced resort to find a place to sleep.  During this time and for the remainder of the trip, I had no communication from the company, only the roadside phone service and the driver.

When I returned the replacement car, I was told the site manager did not have authorization to reimburse me for the hotel or make any adjustment.  I was promised a call from the city manager.  I left to catch a plane and did not hear from anyone, nor has their been an adjustment.  I called and filed a complaint over the phone and was again promised a follow up.  There has been no response after almost a month.  

I have filed a BBB complaint, but there has been no response to them either.  Do not rent from these people--the few dollars you save are not worth the risk.


This report was posted on Ripoff Report on 08/26/2013 05:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Rent-a-Car/Aurora-Colorado/Advantage-Rent-a-Car-Stranded-for-7-hours-with-no-compensation-Denver-Colorado-1079038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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