- Report: #1046445
Report - Rebuttal - Arbitrate
Complaint Review: Advantage Rental Car - FLL
Advantage Rental Car - FLL600 Terminal Drive Dania, Florida United States of America
Advantage Rental Car - FLL Picking up and driving a vehicle with tire problems is the customer(s) problem and their responsiblity. Their only remedy is to tow the vehicle. Dania, Florida
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After eventually locating an air pressure machine, I inflated the tires to their correct pressure on my own. I decided to take the car early the following morning to a certified mechanic to check to ensure that the tires were properly inflated; thus, paying him cash.
Upon returning the vehicle, I voiced my concerns to the receiving agent who suggested that I call the following business day and speak to their manager Daniel Figueroa. Several attempts in reaching the manager failed; therefore, speaking to Advantages Customer Services agent David who assigned a ticket number to the complaint, he explained that someone would call me back.
Two days passed and I called the ticket counter and spoke with one of their staff Juliana who repeated that it was my responsibility; however, upon my request, she stated that their manager would call back. Another day elapsed and I spoke with the original person when I was encountering the problem. He determined it was my problem and there is nothing that he can do despite the fact that customers who rent vehicles expect it to be in good mechanical and working condition. Never will be renting from Advantage again, you get what you pay for.
This report was posted on Ripoff Report on 04/26/2013 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Rental-Car-FLL/Dania-Florida-33004/Advantage-Rental-Car-FLL-Picking-up-and-driving-a-vehicle-with-tire-problems-is-the-cus-1046445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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