• Report: #956038

Complaint Review: Advantage Sales and Marketing

  • Submitted: Wed, October 17, 2012
  • Updated: Thu, March 07, 2013

  • Reported By: Warminster Territory — Langhorne Pennsylvania United States of America
Advantage Sales and Marketing
18100 Von Karman Ave. Suite 1000 Irving, California United States of America

Advantage Sales and Marketing Representing Mars Candy Cheated Merchandising Representative of $750 Incentive Monies after completing Cycle Merchandising Work and engaging in false information regarding representatives completion of obligations Irving , California

*UPDATE Employee: Incentives

*UPDATE EX-employee responds: Confused

*Consumer Comment: Advantage Sales and Marketing is a cheap organization....

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This company filed a DA against me on August 17, 2012.  The incident involved a situation in which I lost a credit card that was used to give clients credit for out of date merchandise.  This situation was discussed with my supervisor and I agreed that I absolutely would be extra careful with the  execution of the card.  I agreed to carry in  the pouch of my hand held computer which was still in the box that it was originally sent in. In the mean time she requested another card.  I continued to make my store calls and explained the situation to my clients and was somewhat embarrassed. I made requests about the card several times over the next few weeks. We also carry free gum in our vehicles to distribute to clients that order our free fill racks.  $150.00 of free gum is given to the client over the year for the agreement that they have this rack in the stores and sell our products.  After visiting the same clients a second time I made a judgment call to exchange some of the credits for gum while I awaited the arrival of the new card.  This was only to satisfy the client and to maintain their loyalty.  This was not of a malicious or fraudulent nature. It was discussed with my supervisor and I agreed that it would not occur again. I thought at a verbal discussion was adequate.  I was not aware it was against co. policy.  What I couldn't understand is why it took them almost 10 weeks to replace the card. I was frustrated and thought It was the best decision as far as keeping the clients satisfied at the time.  In responded to the DA in written format on August 21.  While I was upset I really thought that this was something we could get past as I did enjoy my job and tried to do it to the best of my ability. My supervisor advised me that she would be down the following week to ride with me during my visits as she does at least once a month.  She asked me for my itinerary for Tuesday 8/21, which I e-mailed.  My plan was to go to Trenton. As it was toward the end of the cycle at least 95% of the stores must be visited. She provided me with a list of stores that she said still had to be visited. I wrote back and commented on some of the stores on the list that had already been visited.  I told her that I would be starting in Trenton as a few of the stores on the list were located there. We agreed to meet in Trenton although she said she did not know what time she would arrive. By noon time I called co. voice mail and there was no message. I assumed maybe her plans had changed or something came up and maybe she would make it another day. I continued to make store visits. At 3:00 I again called voice mail only to receive 2 nasty voice mails.  I called her immediately.  I asked her if she was at a stopping point and could we talk as I felt there was some kind of misunderstanding. She began on a tyrant about she was down in Villanova or Conshocken doing my job for me!!  She accused me of not visiting stores and taking pictures of any that were closed or non viable.  I was very upset as this in fact was not true.  I asked her what stores she was talking about and she began to tell me.  These stores were visited and pictures were taken at these stores. There is actually documentation in that hand held showing the dates and time I was there.  As far as the pictures if in fact they did not take at all of these stores, then that was as technical issue. She told me she was not going to  argue with me and she had enough. I told her it was not a argument but a discussion. I asked her if I was fired and she said it was already turned over to Personnel. At that point I clocked out and returned home.  When I returned home there were several e-mails sent early in the morning that I did not see as I myself had left early for an appoint at the county office regarding my medical coverage.  After I read the e-mails I understood why she was so upset.  She didn't know that I had left early and did not see them. Truly there were only 5 or 6 stores that had to be visited by Friday the end of the cycle.  They were in totally opposite directions.  My thought was to begin in Trenton since it was closest to me and to then to Wyncote. The balance on of the stores could be done on Wednesday since they were in a totally different direction.  Obviously her thoughts were not the same, unbeknown to me at the time and the indication was clearly that I was fired.  I clocked out and returned home. They made several requests for a letter of resignation which I refused. I told her I was willing to continue my employment with ASM but not under the same circumstances.  They then tried to imply that I abandoned my position which was only an attempt to cover themselves.

This report was posted on Ripoff Report on 10/17/2012 05:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Advantage-Sales-and-Marketing/Irving-California-92612/Advantage-Sales-and-Marketing-Representing-Mars-Candy-Cheated-Merchandising-Representative-956038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Incentives

AUTHOR: SIV - ()

Event specialists are also screwed out of the incentives.

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#2 UPDATE EX-employee responds

Confused

AUTHOR: Complainer - (United States of America)

I am curious to know when you were given gum by the client because for the time I worked at ASM on the Mars / Wrigley team we were never provided any gum or any of the candy that Mars / Wrigley sold? As far as ASM goes in my opinion they were very bad on the middle management level the district managers and peer trainers got their positions by kissing a*s or providing a service if it was a female getting promoted, you can figure what I am referring to s far as service because my last immediate supervisor and she was  the absolute clueless, useless, not knowing how to be a good manager. She got her position because of the regional manager was her boss when he was a district manager and she was a rep under him and I am figuring in more ways than one way she was under him. She also lied to me to get me to come on her team in terms of store list and frequency of visit she said I has less than 150 stores but my frequency was 204 store calls a month and where I live I had one of the largest routes in the country and ever had 100% in store completion and this was on the new Mars Pet Care Team prior to that I was on the Mars / Wrigley team and after my third month I was always in the the 95% of comepleted stores every month and granted my route wasn't as big as it was with the Pet team. The other issue I didn't like is how they did your yearly review on only used Wal-Mart and my one and only Wal-Mart was a total diseaster and my manager at the time was aware of the issues that previous reps had in that particular store and because my review wasn't the greatest they were going to lay me off or I could reapply for the Pet team which I did and I gave it all as I always do but it didn't matter what I did it was never good to the female manager mentioned. I also know she was gunning for me and another candy rep to get rid of us for whatever reason. The best thing I did was just simply quit without a two week notice. I now call ASM Disadvantage Sales & Lieing.

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#3 Consumer Comment

Advantage Sales and Marketing is a cheap organization....

AUTHOR: ____ - (United States of America)

Others must have horrible experiences  with ASM as are too afraid to share that experiences.   ASM posts employment ads in Craigslist.   A few phoney sounding recruiters got back to me upon answering the ads.   I jumped thru hoops and no work.   I declined to answered any of ASM's further messages and the recruiters discontinued contacting me as I got too smart to believe it.    Advantage  Sales and Marketing is an online organization that doesn't got it together.
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