- Report: #1153726
Report - Rebuttal - Arbitrate
Complaint Review: Adventure Chrysler Jeep Dodge
Adventure Chrysler Jeep Dodge36854 Euclid Ave Willoughby, Ohio USA
Adventure Chrysler Jeep Dodge Adventure Auto Group Used / per-owned -certified- under warranty ... Turned defective dud, dealership refuses to responsibility Willoughby Ohio
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I have owned a lot of pre-owned/ used vehicles, and have delt with many dealerships over the years. After alot of time searching for exactly the car we were looking for, we found one close to my work I case I needed to drop it off for routine mainanace it would be easy right down the road. Little did I know, this dealership that sells used pre-owned cars, certify them off site through another company and pass as their own, i also opted to purchase the extended warranty for piece of mind JUST in case something went wrong. Thank goodness I did, my car has been in for the same service issue about 6 times in the past 7 months, with a loaner that has their advertisement on every inch of the vehicle, that I am stuck with at 4+ weeks at a time.
We have been asking them to take the vehicle back after they claimed to have dumped thousands of their own money into trying to figure it out, and even bringing a speciallist from Chrysler and still not fixed and seems to play victim since I was covered and not paying since I am covered on warranty. However per Nick the sales person, they never pay that much on repairs for cars that are under warranty, since it would be out of their pocket. This does make sense - especially since the same issue isnt fixed. No matter what you ask, you will get a different answer from each person, and some times even the same person. Makes me wonder how much is made up, or how many complaints they deal with, that they are getting them confused.
I only asked for my pay off, and not even my purchase amount, and they insulted me with offering thousands less. So I finally agreed to a possible trade which was the easy way for them -which turned out a huge waste of time after being yelled at by not only the sales person, but the owner himself! I was so apolled they would talk to a customer, let alone a woman that Way. Never the less I wanted a solution, but then started complaining at my choice of cars, although i was never offered anything to give me any idea, until they found one that met all my needs I let them know I was looking for.
When the car arrived and I was called at work, I thought finally good news. It's there, I'll test drive and if it's good to go I can finally get a reliable car. That is until Nick the sales person who was assigned to me by Evan, the owner wanted to prove himself and try to make a buck by getting a down payment or more on the monthly payments claiming this was a "favor". NOT COOl. I called him out on how he treats customers, and really isn't there to help, but make a buck, was boligerant and volital in his argument that they were the victim and won't lose money, loud enough that the people in my office heard him through the phone. Wow, talk about unprofessional, tacky and down right classless.
This company is in it for money only, and not for their customer at all.
** your bretter off spending a little more money to go to a more reputable dealer** (which is pretty much every other one in that local area by customer review)
This report was posted on Ripoff Report on 06/10/2014 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Adventure-Chrysler-Jeep-Dodge-/Willoughby-Ohio-44094/Adventure-Chrysler-Jeep-Dodge-Adventure-Auto-Group-Used-per-owned-certified-under-wa-1153726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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