- Report: #899646
Report - Rebuttal - Arbitrate
Complaint Review: Adventure Sport
Adventure SportInternet United States of America
Adventure Sport SkyRide Balloonists Not Honoring SkyRide's Resevations Internet
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I received a telephone call from SkyRide the following week giving me the telephone number of the balloonist asking that I call him and give him my email address for the confirmation, information, etc. At the time I thought this was strange as I had already given them my email address.
Since my trip was still fluid, I called a few days later to inquire the process for changing dates if needed. I did not change any dates or anything about my reservation.
On June 2nd, 2012, I received an email from the balloonist stating that SkyRide was not paying their contract balloonist and as a result no reservations from SkyRide would be honored and that we (he mass emailed) should contact SkyRide for a refund.
Immediately, I called SkyRide and transferred to customer service and then placed on hold for 10 minutes. I called back and waited another few minutes before "0" for their operator who then told me they had left for the day. I explained what happened and that I would be disputing the charge with my credit card company.
I disputed the charge and sent an email to SkyRide. The following week I got voice message /telephone call asking me if I planned to change the dates. I did not return the call.
I've gotten no response from SkyRide or the Balloonist.
Unfortunately, SkyRide has until after my trip to answer my credit card dispute. I am not comfortable rescheduling with another company until this matter is resolved. So it appears I will have to miss out on an event I was really looking forward to.
My lesson? Find out if the company actually owns its equipment or is a booking agent. Don't get caught up in the moment and check them out via the BBB and the internet.
This report was posted on Ripoff Report on 06/19/2012 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Adventure-Sport/internet/Adventure-Sport-SkyRide-Balloonists-Not-Honoring-SkyRides-Resevations-Internet-899646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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