ED Magedson – Founder
Aegir Atlantic Media Limited19 Dunelm Way Leadgate, Durham County, Select State/Province United States of America
This company offers a three day trial period and then makes it impossible to cancel within those three days ripping you off for $74.97 as well as 19.97 for Expense Tracker (888.228.5906) that is connected to it.
I documented multiple calls to two different customer service numbers (866.385.4797 and 877.204.7407, which they said was Google haha). Either all circuits were busy or I was on hold for up to thirty minutes and had to hang up to deal with other responsibilities. I did not want to work with a company that I could not contact successfully, but was not able to get trough and cancel within the three day trial period. I sent an email to customer service and received an automated response that they would be getting back to me withing 1-2 days, but I did not receive any additional emails.
I finally manged to get through several days after the trial period to cancel, but could not get the initial charge refunded due to it being past the trial period - nevermind that I couldn't get through.
Everytime I got through to speak to someone, I was told I had to be transferred to Billing although that is the option I pressed from the automated system. (???) I never got through to billing.
I did get a rep who was going to contact billing and get back to me by last Friday (11.27), but I am not surprised I did not get a call that day or since.
I think a class action suit should be brought against these folks.
*NOTICE..!! this ripoff has nothing to do with Google search engine - many rip-off businesses use the Google name to fool consumers.
This report was posted on Ripoff Report on 12/04/2009 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aegir-Atlantic-Media-Limited/Leadgate-Durham-County-Select-StateProvince-DH8-7QP/Aegir-Atlantic-Media-Limited-Fast-Blog-Income-They-have-a-three-day-cancellation-term-cond-533851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.