• Report: #1107359

Complaint Review: Affiliated Pet Emergency Services

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  • Submitted: Mon, December 16, 2013
  • Updated: Mon, December 16, 2013

  • Reported By: Justin — Gainesville Florida
Affiliated Pet Emergency Services
7314 W University Ave, Gainesville, Florida USA

Affiliated Pet Emergency Services Hugh McClelland & Affiliated Pet Misdiagnosed my Dog Gainesville Florida

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I will never, EVER step foot in Affiliated Pet Emergency Services (APES) for ANY emergency veterinary services. If your animal needs immediate after-hours attention, stop reading this and immediately go to the UF Small Animal Hospital. APES is not worth your time or money. They misdiagnosed my dog, which caused a delay in her proper treatment by the more capable veterinarians at the UF Small Animal Hospital. They failed to provide copies of X-rays to me and to my veterinarian, when I was told that both of us would receive a copy. We were told that an office manager could be reached when their office is closed, but when attempting to reach them to obtain the X-ray, no one ever answered the phone/returned calls.

When questioning the delay in receiving the X-ray, they claimed that it was their property and releasing records is only a courtesy (State law clearly states otherwise – google Chapter 474.2165(3), Florida Statutes. They are required BY LAW to release records relating to an animal’s treatment. The law specifically includes X-rays.) When they cannot determine the cause of an animal’s ailment, they manipulate their records to cover a myriad of potential prognoses (spanning from gastrointestinal to neurological issues) and do not fully review them with the client. Through a very difficult experience, I learned to avoid this place, and lost my dog because of their incompetence. Forget that you ever heard about this place, and go straight to the UF Small Animal Hospital!!

This report was posted on Ripoff Report on 12/16/2013 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Affiliated-Pet-Emergency-Services/Gainesville-Florida-32607/Affiliated-Pet-Emergency-Services-Hugh-McClelland-Affiliated-Pet-Misdiagnosed-my-Dog-Ga-1107359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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