- Report: #435136
Report - Rebuttal - Arbitrate
Complaint Review: Affinion Group/Affinion Benefits Group
Affinion Group/Affinion Benefits GroupP.O. Box 40606 Nashville, Tennessee U.S.A.
Affinion Group/Affinion Benefits Group WITHDREW PREMIMUM FROM MY ACCOUNT AFTER CANCELLATION - DIFFICULT REFUND PROCESS Nashville Tennessee
I immediately called (4 Mar 09) to request the premium be returned to my account. I was told they didn't have my premium and once it's posted, I need to call back after the 10th to request a refund. I told the representative I spoke to that they did have my premium and asked why should I have to call back when you already know I want a refund? The representative emphactically declared they didn't have my premium. Not satisfied with his response, I then phone my bank to see what they could do about reversing the transaction. I was told they couldn't because Affinion (despite the representative's insistance) had received the premium. Now I'm really annoyed and again called Affinion. This time I was told I'd they do have my premium, but I'd have to call back on the 10th to request a refund. Mind you, this is still on 4 Mar 09.
Still dissatisfied, I requested to speak to a supervisor, who at this time told me I still had to wait for my refund and a note on my previous call stated I was told I'd receive refund request papers in 5 - 10 business days. I then told him, if that were the case I wouldn't have called again and then asked why do I need to fill-out a formal request when you already know you need to return my premium. I told them their entire process stinks and I would never do any kind of future transactions with them.
A couple of days later, I received a letter stating my insurance would be cancelled effective 1 Jun 09, not the date of my request 2 Mar 09. Again I called to verify my insurance was cancelled effective the day of my initial call 2 Mar 09. I was told it was and I should receive refund request documents within the next few days. I completed and returned the request documents. I'm awaiting my refund which can now take an additional 2-4 weeks from receipt by Affinion. WHAT A RIP-OFF!
This report was posted on Ripoff Report on 03/17/2009 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Affinion-GroupAffinion-Benefits-Group/Nashville-Tennessee-37204/Affinion-GroupAffinion-Benefits-Group-WITHDREW-PREMIMUM-FROM-MY-ACCOUNT-AFTER-CANCELLATIO-435136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.