• Report: #533723

Complaint Review: Affordable Water Heaters & Plumbing, Inc.

  • Submitted: Fri, December 04, 2009
  • Updated: Fri, December 04, 2009

  • Reported By: ripped-off by Affordable — Redondo Beach California United States of America
Affordable Water Heaters & Plumbing, Inc.
24663 Railroad Ave Internet United States of America

Affordable Water Heaters & Plumbing, Inc. Charges twice what reputable companies charge; warranty is only half as long, Internet

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Discovered leaking water heater and called number listed on "Safety" sticker.  Quoted $1616 for repair.  Company claimed water heater with 6-year warranty was over $900 (forced by recent rapid rise in prices, they said) and over $100 for city permit.

I should have checked them out first!!

I visited (((competitor's neame redacted))) the next day and found they charge less than $600 for a name-brand heater with a 12-year warranty and $270 for installation. 

I also discovered this company has a Better Business Bureau rating of "F" because of "price gouging, unnecessary repairs and deceptive practices."

When I called to request a refund of $600, I was told the "customer service person" who handled that was "out."  They could not tell me when he would be "in" and his voice mail said he would respond to my complaint "within 3 business days."  So far, no call.

The company mailed out over 1 million official-looking "updated" "safety" stickers with instructions for the homeowner to place this over the existing sticker (which happend to have the original installer's contact information).  Thousands of us complied--thinking this was important new information about water heater safety for earthquakes.  Over a million potential new "customers" for this rip-off!!!

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 12/04/2009 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Affordable-Water-Heaters-Plumbing-Inc/internet/Affordable-Water-Heaters-Plumbing-Inc-Charges-twice-what-reputable-companies-charge-533723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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