- Report: #992435
Report - Rebuttal - Arbitrate
Complaint Review: African Mango ProX
African Mango ProXInternet United States of America
African Mango ProX supportkfs.com fraudulent charges, Internet
*Author of original report: More charges found
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(888) 3829311GBR ($1.01)
8884173920 GBR ($40.35)
Supportmeltd.co goes to much the same pages as supportkfs.com. I opened a chat with the customer service link at supportmeltd.co chat log follows:
One of our agents will be right with you.
You are now chatting with 'Monik'
Monik: Thank you for contacting our 24/7 online chat support. Is there a specific concern we can assist you with? We will be more than glad to help you.
Me: Who are you?
Monik: We are 24/7 support, we provide customer service to over 2000 different merchants. From health and beauty products, pharmacy products, Adult entertainment websites, among others.
Me: What product/service did I supposedly purchase from you?
Me: Are you connected with supportkfs.com?
Monik: Our company is called 24/7 Customer support. We are an outsourcing
Monik: company. Providing customer services to thousands of merchants worldwide
Monik: We are not the ones billing you, our merchants work with
Monik: subscriptions to/for health and beauty products, work from home
Monik: businesses, health articles and adult websites
Monik: If you like we can run a search to find why this particular merchant is
Monik: billing you?
Me: Please do
Monik: In order to locate your transaction would you provide us the following information:
Monik: 1. The last 6 digits of the card charged.
Monik: 2. Full Name.
Monik: 3. Name of the company as it appears in your bank statement.
Monik: 4. Date of the charge.
Me: 1: xxxxxx 2: nnnn 3: SUPPORTMELTD.CO 8884173920 GBR 4: Dec 28 2012
Monik: Thank you, allow me a moment while I am checking the system to locate your transaction.
Me: Auth. Date Dec 24, 2012
Me: And another for $1.01 on dec 29 from SUPPORTKFS.COM 888 3829311GBR which appears to be another of your domain names
Monik: You've been charged by lifestyledealsnow.com, an authorized reseller of Make Money at Home products and guides.
Me: And the other charge?
Monik: Everything is for the same web site is just different merchant name.
Me: Can you see the product/service name?
Monik: Is just the subscription on the web site .
Me: Then it is a fraud
Monik: You signed up for a similar program in the past and that company lost their fulfillment contracts and was unable to continue providing you service.
Me: Show me the record of where I signed up for anything?
Monik: I just have the information of the new provider .
Monik: Well this subscription could have been something you signed up for quite a while back and maybe you just forgot to cancel. What I can do for you is cancel the subscription so you will no longer be billed after this transaction.
Me: Cancel and refund
Monik: I am sorry due to terms and conditions you agreed to with the previous provider, we are unable to refund this money because the account was not canceled.
Me: Yet you can't show any proof that I agreed to anything
Monik: Allow me a second i going to talk to the billing department about this .
Me: A charge back, fraud notice, and visit from the FTC is in their future
Me: When was the original "purchase" made?
Monik: I am sorry for the confusion, maybe someone else in your household may have signed up for this and did not remember to cancel it. Because you are not aware of this charge I am going to go ahead and refund this charge for you. Please allow 7 to 10 business days for the money to be returned to your account.
Monik: Is there anything else I can assist you with?
Me: I would strongly suggest that IF yours is a legit company that it end it's affiliation with lifestyledealsnow.com
Monik: I am sorry but we provide support for this company and we do not do the actual billing. But rest assured the money will be returned to your account within 7 to 10 business days.
Me: The account is now in limbo as this is a new card that only I use so lifestyledealsnow.com is a FRAUD. Your continued work with them makes you an accessory
This report was posted on Ripoff Report on 01/06/2013 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/African-Mango-ProX/internet/African-Mango-ProX-supportkfscom-fraudulent-charges-Internet-992435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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